Supervisor, Box Office

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer

Arena has an unrivaled reputation for excellence, having established itself as one of the world's busiest and most successful venues in the world. As the home of three professional sports franchises – the NBA's Los Angeles Lakers, the NHL's LA Kings and the WNBA's Los Angeles Sparks – Arena has proven to be a home court advantage for the local teams. The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows. 
 
For a quarter of a century, Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyoncé, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bublé, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events. 
 
Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events.

Job Summary:

The Box Office Supervisor reports under the general direction of the Arena Box Office management team and will work varied hours to include evenings, weekends, and holidays, based on required needs for the event. The Box Office Supervisor supervises ticket sellers and provides event and office support to box office management.

Essential Functions:

• Produce ticket seller information and event sheets for department staff
• Assign duties and windows for ticket sellers and Will Call personnel 
• Supervise the ticket selling and Will Call staff 
• Assist management with troubleshooting
• Produce Will Call drop off grids for event personnel
• Provide breaks and event support when needed
• Perform post-event duties 
• Assist the Box Office Coordinator with processing Group Sales orders
• Maintain sellers count room, making sure supplies are stocked, important staff info is posted, and maintain cleanliness
• Keep inventory of ticket stock and Will Call envelopes
• Provide event and office support to box office management

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 3 years of related work experience, including 1-2 years in ticket selling
• Strong computer skills with a proficiency in MS Office programs (Word, Excel, Outlook)
• Experience with box office operations, customer service techniques, computer operations, cash handling procedures
• Ability to engage in positive interaction with staff and guests
• Ability to work well with multiple departments to ensure operation efficiency and success
• Ability to prioritize tasks, maintain organization, and motivate staff
• Ability to problem solve, delegate tasks, follow-up, communicate, professionally diffuse volatile situations
• Exceptional interpersonal and guest/client service skills
• Ability to work well with different personalities in a fast-paced environment
• Ability to work evenings, weekends, and holidays

Preferred Qualifications:

• Management or supervisory experience.
• Previous experience with Back Office, AXS Event Tool and APEX software is preferred.

Pay Scale: $27.04

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG's policy is to hire the most qualified applicants.  We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC