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Senior Energy Program Specialist
2 weeks ago
If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.
The Senior Energy Program Specialist provides support to the Energy Assistance program to perform functions in customer service and support for escalated assistance referrals. Duties include accepting escalated referrals from clients and county offices for energy assistance support screening referrals based on set criteria and documenting referral recommendations. Serves as the initial point of customer contact; identifies the scope of customer needs, answers questions and provides information regarding services. Researches information using specialized database. Maintains accurate call tracking information through the database. Participates in initial and on-going training to maintain level of knowledge of contact center and agency policies and procedures. Processes and follows up on customer requests. Performs related duties as assigned to successfully fulfill the function of the position.
This position may be eligible for remote or hybrid work.
Required Education and Experience: High School Diploma or GED. AND:
- 24 months experience in a call center or front-line customer service.
Skills:
- Proficient using a computer and telephone.
- Detail oriented for accuracy of data and information.
- Ability to communicate verbally and in writing.
- Ability to build rapport with the caller.
- General office skills such as multi-line phone, copying, filing, faxing, and mail.
- Customer service skills.
- Strong initiative to solve problems.
- Ability to handle stressful, complicated, and heated calls in a professional and calm manner.
Certifications: None
Advertised Physical Requirements:
- Sit for prolonged periods.
- Communicate effectively and listen.
- Engage in repetitive motion.
- Use of computer and telephone.
- Standard office environment.
Departmental Preferences: None
Supervision: None
Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit
Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here
Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.
