Customer Service Desk

We are seeking a CSD Helpdesk Technician to join our team. The Customer Service Desk (CSD) Helpdesk Technician serves as the primary IT focal point for HQ USSPACECOM personnel, providing comprehensive technical support across multiple facilities. This position functions as the first line of response for IT and communications-related issues for all USSPACECOM mission computer hardware, software, and LANs.TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.Visit us at Apply now to explore jobs with usThe safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.RESPONSIBILITIESServe as the primary point of contact for HQ USSPACECOM IT support, managing an average of 700 tickets monthlyProvide telephone, ticket submission, email, and walk-up support at Building 1, Newport, and Bayfield facilitiesRemediate hardware and software issues that can be resolved on-site without specialized resourcesCoordinate with system/capability owners to resolve complex software or network issuesTrack, properly assign, and coordinate tickets submitted by customersReport problem resolution status to affected customers and maintain historical recordsCoordinate with external maintenance agencies to isolate faults, restore service, and make repairsConfigure and troubleshoot military devices including desktops, mobile devices, and printersCoordinate with host-bases and service providers for communication/IT requestsComplete ingress/egress paperwork for equipment and software from facilitiesMaintain maintenance management continuity documentationOversee daily scheduled and unscheduled maintenanceAssign job control numbers and meet restoral priorities according to USSPACECOM standardsREQUIRED QUALIFICATIONSActive DoD Top-Secret clearance with SCI eligibility required.DCWF Work Role 411 (e.g., CompTIA Security+)Experience with military IT systems and hardwareProficiency in troubleshooting diverse technical issuesStrong communication and customer service skillsAbility to coordinate with various stakeholders to resolve complex problemsExperience with ticket management systemsMust be able to maintain necessary security clearances.Willingness to travel as required for meetings and training sessions.WORK ENVIRONMENT AND PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Location: Colorado Springs, COTemporary Work Assignment: February 2026 through March 2027 (estimated). Dates are subject to change.Type of environment: OfficeNoise level: LowWork schedule: Day Shift; Core hours 6:00am - 6:00pm. Nights, weekends and holidays may be required to meet customer and contract needsAmount of Travel: Contractor maybe required to travel within CONUS (