Operations Manager

ABOUT JEREMIAH PROGRAM

Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, housing, skills training, and career development. JP envisions a world where poverty is no longer feminized; where race is not divorced from gender; where career and financial opportunities are not gentrified; and where women who experience poverty not only hold a seat at the table but hold the mic and curate the agenda.

Jeremiah Program offers one of the nation's most successful strategies for disrupting poverty, two generations at a time. At JP, we believe that no mother should have to make the untenable choice between investing in herself or supporting her children. Our holistic approach invites single mothers into the leadership tent and encourages families to bring all of their identities to bear in achieving their goals in pursuit of economic mobility.

Founded in 1993, this year JP is supporting over 2,000 moms and kids across nine residential and non-residential campuses: Austin, Baltimore, Boston, Brooklyn, Fargo, Las Vegas, Minneapolis, St. Paul, and Rochester.

POSITION SUMMARY

The Operations Manager is a key strategic partner to the Executive Director, responsible for overseeing the daily operations of campus offices and facilities. This role ensures employees have a productive, well-functioning work environment and that families experience a safe, welcoming place to live. By collaborating closely with campus and support team leaders, the Operations Manager helps anticipate challenges, strengthen systems, and nurture a positive, inclusive campus culture aligned with the organization's mission. The role also provides essential administrative support to the Executive Director and campus leadership.

PRIMARY RESPONSIBILITIES

Campus Operations & Facilities Management

• Develop and implement effective office operations, systems, and procedures that support daily campus needs.
• Manage the operational budget and ensure office equipment is properly maintained and functional.
• Oversee local facility needs, maintenance coordination, and related accounting tasks.
• Collaborate with the Director of IT and external vendors to identify practical, cost-effective technology solutions.
• Ensure all campus spaces remain clean, safe, and well-maintained for staff and families.
• Work closely with the JP Housing team to align campus operations, enhance communication, and address emerging needs.
• Manage housing-related budgets and financial tracking, including reporting and expense oversight.
• Oversee facility maintenance, safety, and cleanliness by conducting routine property inspections, coordinating repairs, managing security systems and documentation, and ensuring all common areas remain functional, safe, and well-maintained.
• Coordinate resident move-ins, move-outs, deliveries, and daily housing logistics, while troubleshooting operational issues and implementing improvements that enhance the resident experience.
• Manage vendor relationships, contracts, repair schedules, and equipment needs, supporting housing score improvements and maintaining campus furnishings and shared spaces.
• Manage the campus calendar, schedule meetings, and support team events that promote communication and collaboration.
• Maintain organized databases, filing systems, and vendor contact records to support efficient campus operations.
• Anticipate supply needs, manage inventory, and ensure materials are available for upcoming campus activities and events.

People & Culture Support

• Partner with HR and campus leaders on staff-facing processes, including onboarding, technology setup, and culture-building initiatives.
• Foster a positive, inclusive, and solutions-oriented team culture in collaboration with campus and support team leaders.
• Provide insights and feedback that strengthen the experience of staff, families, and key partners.
• Support administrative functions connected to Development, Finance, and other cross-functional areas.
• Serve as a primary liaison between property management and the campus community, ensuring timely response to resident concerns and operational needs. Serve as a knowledgeable first point of contact for questions related to policies, procedures, and the staff handbook.
• Prepare and share onboarding materials with the new hire and their team prior to the start date.
• Coordinate introductions and schedule meet-and-greets within the employee's first two weeks.
• Train new hires on essential JP technology, including email, distribution lists, SharePoint, and MS Teams.
• Identify a workplace buddy to support the new hire's transition and day-to-day questions.
• Ensure a warm and organized Day 1 experience, including a campus welcome, technology setup, and review of the onboarding plan.

Campus Communications & Community Engagement

• Support logistics for communications, volunteers, supply distribution, and community engagement activities.
• Maintain shared communication systems for staff and residents, including newsletters, digital boards, and shared documents.
• Coordinate after-hours events, ensuring smooth setup, logistics, and communication.

Other Duties as Assigned: This job description provides a comprehensive overview of the role's responsibilities, but it's important to note that duties, responsibilities, and activities may evolve with or without prior notice.

The Operations Manager must believe in and be a passionate advocate for JP's mission. A strong applicant will possess these qualifications:

• Minimum 4 years of operational and office management experience, preferably in a nonprofit organization
• A bachelor's degree in administration, business, or related field highly preferred
• Self-motivated with excellent organizational skills and the ability to successfully juggle multiple priorities
• Exceptional communication and relationship-building skills, promoting inclusivity and trust across all levels and diverse backgrounds
• Agile and resourceful problem solver with a solutions-over-obstacles approach
• Excellent judgement and discretion in handling confidential and sensitive information
• Proficiency with Microsoft Office tools, including Outlook, PowerPoint, Excel and Word, and facility for basic technical troubleshooting
• Strong interest in 2-generation mission with the motivation to become an organizational ambassador

Salary & Benefits

Salaries for people entering this role typically fall between $57,000 and $66,000 commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer medical, dental, vision, and supplemental benefits as well as retirement plans and a generous paid time off package.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.