Assistant General Manager

About Us
The Dermot Company, LP, is a fully integrated real estate enterprise with over 30 years of experience, over $5 billion in assets, and nearly 8,000 units under management. As a diversified firm, we develop, invest in, and manage luxury multi-family buildings in New York City and Florida. Recognized as both an
*America's Most Loved Workplace
and a
Top New York City Workplace
for 2025,***
Dermot is committed to providing an outstanding residential experience for residents and attractive returns to investors.

About This Role
The Dermot Company, a New York and Florida based real estate developer and operator, is seeking an
*Assistant General Manager*
. This position is ideal for a dynamic and driven professional who thrives in a fast-paced environment and is passionate about delivering exceptional resident experiences. The Assistant General Manager will act as a key operational partner, supporting all areas of property performance from leasing, legal and compliance to financial reporting and vendor management while helping drive resident satisfaction and property success.

How You'll Make An Impact
*Property Operations & Compliance*

• Assist the General Manager with daily operations, ensuring efficient and compliant management of the community.
• Maintain accurate property-level data, prepare monthly operational reports, and support special projects as assigned.
• Prepare and distribute resident notices, memos, and correspondence as directed.
• Support building code compliance with requirements and ensure adherence to all federal, state, and local housing laws, including Fair Housing.

*Leasing, Resident Relations & Retention*

• Support leasing efforts by greeting prospects, conducting tours, qualifying applicants, and presenting available homes professionally.
• Assist with all leasing-related activities, including move-ins, renewals, resident insurance, and rental eligibility verification.
• Maintain accurate resident records including lease dates, charges, credits, and account details.
• Promote resident retention through proactive communication and resolution of concerns.
• Mediate resident discussions and ensure the highest level of resident satisfaction through excellent service and follow-up.

*Financial Administration & Collections*

• Process rent payments, AR tracking, promptly and accurately. Prepare three-day notices, past due balance letters and file evictions.
• Monitor delinquent accounts, initiate and follow through with legal proceedings, and attend court hearings if required.
• Prepare tenant arrears reports and coordinate with legal teams as needed.
• Process security deposit refunds in compliance with state and company policies.
• Support budget preparation and assist with monthly financial reporting and variance tracking.

*Vendor Coordination & Maintenance Support*

• Source, schedule, and manage vendors and contractors, ensuring quality work and adherence to property standards.
• Oversee proper invoicing and vendor statement reconciliation.
• Coordinate maintenance work orders and ensure timely completion of projects.
• Support the maintenance team with communication, scheduling, and resident updates.

*Team Collaboration & Leadership Support*

• Provide support in the absence of the General Manager and assist with managerial duties as directed.
• Support and coach office staff to improve performance and operational efficiency.
• Attend team meetings, take notes to follow up with Action plan, and assist executing on the follow-up actions.
• Ensure the office and leasing areas are maintained in a pristine, professional, and welcoming condition.

About You And What You Offer

• Associate's degree (A.A. or A.S.) or equivalent combination of education and experience; a high school diploma or GED may be considered with relevant experience.
• 2+ years of experience in multifamily property management (experience in luxury preferred).
• Knowledge of rent stabilization regulations, IAI/MCI filings, and affordable housing compliance is strongly preferred (for regulated markets).
• Proficiency with property management software (Yardi, RealPage ILM, On-Site) and Microsoft Office/Google Workspace.
• Strong interpersonal and communication skills with a customer-first mindset and high emotional intelligence.
• Detail-oriented with strong organizational, analytical, and problem-solving skills.
• Valid driver's license and reliable transportation may be required for travel between properties.
• Authorized to work in the United States without restriction.

About Our Culture & Total Rewards
Our team is the most valuable asset we have. The individual life experiences, knowledge, creativity, skills, self-expression, unique capabilities, cultural influences and talent that our team members share at Dermot collectively contribute to Dermot's culture and success.

Our compensation and benefits package include a competitive salary, comprehensive benefits including medical, dental and vision, paid time off and retirement with match when eligible. The position is eligible for discretionary bonus.

Dermot strives for an environment where everyone feels welcome and safe. We actively work to offer equitable opportunities for all and look for the right balance of potential, skills, kindness and curiosity. Dermot does not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, or veteran status. We celebrate authenticity and we encourage you to apply if you would like to be considered for this role.

Benefits & Perks

• Comprehensive medical, dental, and vision coverage; disability and life insurance
• 17 days of PTO and 11 paid holidays starting upon hire; additional vacation accrues with service
• Paid parental leave
• 401(k) with company match up to 5% when eligible
• Employee Assistance Program (EAP)
• Company-covered therapy sessions (limited benefit)
• Flexible Spending Accounts (health & dependent care)
• Gym reimbursement
• Pet insurance
• Tuition reimbursement (up to $2,500 per year for eligible coursework)
• Employee housing discount program (eligibility rules apply; based on availability)
• Employee referral program
• Volunteer and charitable-giving opportunities

Schedule
Full time, Monday – Friday