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Applications Administrator III

2 weeks ago

Plano, Texas, United States North Texas Tollway Authority Full time $95,000 - $162,000 per year

NORTH TEXAS TOLLWAY AUTHORITY

Summary
The Applications Administrator III – SOC Liaison serves as the primary and key IT liaison to the Safety Operations Center (SOC). This role provides advanced administration and technical support for all SOC-related applications, ensuring their availability, reliability, and performance.

The Applications Administrator III works closely with internal IT teams (Database, Systems, Applications, Communications, Security, and Development teams) as well as external vendors.

This position is responsible for independently resolving complex application and infrastructure issues, coordinating escalations when necessary, and providing guidance and mentorship to junior staff. The role also plays a key part in strategic planning by partnering with SOC leadership to evaluate new tools and manage small-scale projects.

  • Pay Range: $94,073 - $123,780 - $160,914***
  • Retention Bonus: $1500***
  • Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship. **

Responsibilities

  • Serve as the primary technical point of contact for SOC staff regarding all supported applications, hardware/software troubleshooting, and connectivity issues.
  • Provide on-site support for mission-critical SOC applications.
  • Independently troubleshoot, resolve, and document technical incidents; escalate to specialized IT teams only when a resolution is beyond the scope of this role.
  • Mentor, guide, and provide day-to-day management to the Applications Administrator II, ensuring consistent SOC support coverage and professional development.
  • Independently administer all SOC-related applications, including installation, configuration, upgrades, and integration.
  • Maintain Windows servers and perform on-premises application updates and patching.
  • Manage application security, including SSL certificate installation, renewal, access controls, and firewall coordination.
  • Identify, evaluate, analyze, and recommend changes to SOC applications, including ongoing production maintenance and troubleshooting.
  • Supports the planning, design, development, build and/or configuration of SOC applications.
  • Evaluate project requests for application changes/upgrades, conducting current state assessments, requirements gathering and definition, future state design and application build activities.
  • Oversee conversions, application testing and documentation of application procedures, participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as primary point of contact for on-going production maintenance/support and troubleshooting.
  • Support browser, radio communication software, and MS 365 issues impacting SOC applications.
  • Develop and maintain custom queries, reports, and dashboards to meet SOC operational and management needs.
  • Use IT Incident, Problem, and Change Management processes to document, track, and resolve issues.
  • Coordinate software and hardware patches, service packs, and upgrades with SOC operations and IT.
  • Support IT during disaster recovery drills, failover testing, and system outages.
  • Stay current on application infrastructure, cloud/SaaS solutions, and security requirements.
  • Partner with SOC leadership and IT to evaluate new tools and applications that support evolving business and safety needs.
  • Translate SOC business requirements into technical solutions, validate them with stakeholders, and operationalize delivery.
  • Manage small-scale projects related to SOC applications (e.g., feature enhancements, integrations, migrations).
  • Provide documentation, training input, and go-live support for new systems or upgrades.
  • Build trust and deliver effective support for mission-critical SOC operations.
  • Explain complex technical concepts clearly to both technical and non-technical audiences.
  • Support and guide junior staff while modeling best practices.
  • Anticipate, diagnose, and resolve issues efficiently and independently.
  • Manage shifting priorities and unexpected challenges in a 24/7 operational environment.
  • Proactively take initiative and ownership of SOC application environments.
  • Exercise sound judgment, people-awareness, and situational awareness in SOC operations.

Qualifications
Minimum:

  • Associate's degree in Information Technology (IT), Computer Science, or related field (or equivalent work experience).
  • 5–7 years of professional experience in IT application support or administration.

  • Demonstrated experience with:

  • On-premises enterprise applications (COTS or custom-built).

  • SaaS enterprise applications.
  • Windows Server administration, SQL, scripting, and Active Directory/Microsoft Entra ID.
  • SSL certificate setup/installation/maintenance and firewall coordination.

  • Microsoft 365 suite.

  • Strong troubleshooting skills with the ability to independently resolve technical issues.

  • Excellent written and verbal communication skills with the ability to interact effectively with SOC staff, IT peers, and management.

Preferred

  • Bachelor's degree in Computer Science, MIS, Information Systems, or a related field.
  • Prior experience supporting 24/7 operations centers, public safety, transportation, or tolling environments.
  • Familiarity with dispatch, incident management, or traffic management systems.
  • Project management or ITIL certification.

About NTTA:
NTTA is a political subdivision of Texas created to acquire, construct, maintain, and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest-growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized, and engaged team focused on achieving Excellence, and we are looking for talented individuals to join us.

Our mission:
We are committed to providing a safe and reliable toll road system, increasing value and mobility options for our customers, operating the Authority in a businesslike manner, protecting our bondholders, and partnering to meet our region's growing need for transportation infrastructure.

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NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.