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Medical Assistant

3 weeks ago

Austin, Texas, United States Ways2Well Full time $40,000 - $70,000 per year

**About Ways2Well: 
 

Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We're breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale. We provide prescription-grade vitamins, supplements, hormone therapies, and custom-compounded medications directly to consumers.

**Role Overview:

The Medical Assistant / Front Desk is a hybrid role that provides both clinical and administrative support to ensure smooth patient care and efficient clinic operations. The role also includes front desk responsibilities such as patient check-in, scheduling, answering phone calls, and coordinating patient flow.

**Key Responsibilities:

Front Desk & Administrative Duties

Greet and check in patients, providing a welcoming first point of contact

Answer and direct phone calls, respond to patient inquiries, and relay messages to staff

Schedule appointments, coordinate follow-ups, and update the EMR system (Mind Body)

Manage patient intake paperwork and ensure accurate records

Support billing, payment, and insurance verification processes as needed

Clinical Support

Assist Nurse Practitioners and Nurses during injections, procedures, and patient care activities

Prepare patients for treatments, including explaining steps and obtaining vitals or intake information as directed

Clean, disinfect, and maintain medical devices after patient use, following infection-control protocols

Turn over treatment rooms between patients, ensuring rooms are sanitized, stocked, and ready

Monitor clinical supply levels and communicate restocking needs

Device Operation

Safely set up, operate, and monitor patients using specialized devices, including:

  • Red Light Therapy Beds

  • Hyperbaric Oxygen Therapy (HBOT) Chambers

  • HOCATT Ozone Sauna Systems

  • DEXA Body Composition Scanners

  • VO₂ Max / Metabolic Testing Equipment

  • Educate patients on what to expect during device sessions and ensure their comfort and safety

  • Document device usage and session details in the electronic medical record (EMR)

Patient Experience

Provide pre- and post-treatment instructions to patients

Support patients throughout their visit to ensure comfort, safety, and understanding of treatments

Maintain patient confidentiality and uphold HIPAA compliance at all times

Qualifications

  • Prior experience in a medical or wellness clinic strongly desired
  • Comfort with learning and operating advanced medical/wellness devices
  • Strong communication, multitasking, and organizational skills
  • Familiarity with EMR systems and scheduling software preferred
  • Ability to assist with device operation and patient positioning
  • Ability to stand for extended periods during procedures and treatments
  • Ability to sit for front desk administrative tasks
  • Ability to lift/move up to 25 pounds as needed
  • Work performed in a clinical environment with exposure to medical devices and cleaning agents

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.**