Senior Manager, Learning

About The Company
Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we've built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we're leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.

Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We're not only reshaping what servicing and lending look like today—we're creating opportunities for talented people to help drive the future of the industry.

As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we're building the future of regulated finance, and we want you to be part of it.

About Valon Mortgage Servicing
Valon Mortgage Servicing is dedicated to delivering a modern, homeowner-first servicing experience across the full lifecycle of homeownership. Our teams support homeowners through everything from day-to-day account servicing to complex collections, default, and resolution processes, serving as a trusted partner during some of the most critical moments of homeownership. Grounded in deep mortgage industry expertise and a strong commitment to compliance, Valon's servicing organization brings our mission of championing homeownership to life through clarity, care, and operational excellence.

About Learning & Development
The Learning & Development (L&D) team empowers employee growth by developing the knowledge, skills, and capabilities required to deliver outstanding performance at scale. Through thoughtful program design, high-impact facilitation, and continuous improvement, L&D enables our teams to adapt, comply, and excel in a rapidly evolving servicing environment.

About The Role
As Senior Manager, Learning & Development, you will provide strategic and operational leadership for learning initiatives that support all mortgage servicing departments. This role is responsible for owning the end-to-end learning strategy while remaining actively engaged in content creation, facilitation, and execution.

You will lead and develop a team of trainers while personally setting the bar for training quality, consistency, and effectiveness. This role will build upon the foundation established by the previous leader, bringing stronger strategic direction, scalable content development, and elevated leadership rigor to Valon's learning programs.

The Senior Manager will oversee New Hire Orientation, Manager and Leadership training, and ongoing compliance and role-based training for individual contributors. Success in this role requires the ability to operate at both a high strategic level and a hands-on, day-to-day level in a fast-paced, high-growth environment.

Key Responsibilities
Learning Strategy & Ownership

• Own the Valon Mortgage Servicing learning strategy, aligning programs with business goals, regulatory requirements, and operational priorities.
• Partner with leaders across CX, Operations, Compliance, and Legal to identify skill gaps and learning needs.
• Build and scale effective learning programs with clear success metrics.

Program Design & Delivery

• Design and evolve training for new hires, role-based learning, leadership development, and compliance.
• Develop and review high-quality training materials and assessments.
• Facilitate engaging virtual and in-person training, including New Hire Orientation and manager programs.

Team Leadership

• Lead, mentor, and develop a team of trainers and learning professionals.
• Set priorities and balance near-term training needs with long-term program development.

Measurement, Compliance & Improvement

• Implement assessments and certifications to validate readiness and compliance.
• Analyze training outcomes and incorporate feedback to improve effectiveness.
• Partner with Compliance and Legal to keep training content current and audit-ready.

Technology Enablement

• Oversee training on mortgage servicing systems and internal tools.
• Leverage learning platforms to deliver scalable learning experiences.
• Track required training hours for each associate, which will include a combination of regulatory and operational training

Ideal Background

• Deep expertise in mortgage servicing operations and terminology.
• Proven experience designing and scaling training programs in call center or servicing environments.
• Strong instructional design and content development background.
• Experience leading trainers and developing managers and frontline leaders.
• Demonstrated ability to balance strategic vision with hands-on execution.

Minimum Qualifications

• 5+ years of progressive experience in Learning & Development, training, or enablement, including leadership experience.
• Experience operating in a high-growth, fast-paced environment.
• Proficiency with Google Docs, Sheets, Slides, and Gmail.
• Experience with learning platforms such as Lessonly, Classroom, and Google Meet.
• Exceptional written, verbal, and facilitation skills.
• Strong organizational skills with the ability to manage multiple priorities and adapt to change.
• Self-motivated, collaborative, and confident, influencing stakeholders at all levels.
• Availability to collaborate and participate in regularly held in-person meetings.
• Bachelor's degree preferred. Minimum High School Diploma or GED required.

Benefits

• Compensation: Competitive salary and a 401(k) plan—with a 4% annual match
• Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays
• Health & well-being: We'll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits and an EAP for additional support
• Food & meals: In-office snacks and drinks (and Bagel Fridays)
• Grow together: We set new employees up for success with our company-wide New Hire Orientation Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)

Throughout the interview process, please remember that emails will only be from

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Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.