Dependable Guest Service Agent

2 weeks ago

Troy, Michigan, United States Red Roof Inns, Inc. Full time

Availability and Flexibility 4pm-12am shifts and 12am - 8am shifts, Holidays and weekends as needed

Overview

We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional customer service and ensuring a smooth check-in and check-out process for our guests. The ideal candidate will have a strong background in hospitality management, with experience in front desk operations, guest relations, and hotel management. A passion for delivering outstanding service in a fast-paced environment is crucial.

Responsibilities

  • Welcome guests upon arrival and provide them with information about the hotel and local attractions.
  • Manage the check-in and check-out processes efficiently while ensuring accuracy in guest accounts.
  • Handle guest inquiries, requests, and complaints with professionalism and courtesy.
  • Operate multi-line phone systems to answer calls promptly and direct them to the appropriate departments.
  • Maintain accurate records of room availability, reservations, and billing information.
  • Conduct night audits as required to ensure financial accuracy at the end of each day.
  • Collaborate with housekeeping and maintenance teams to ensure that guest needs are met promptly.
  • Promote hotel amenities and services to enhance the guest experience.

Experience

  • Previous experience in a hotel or resort environment is preferred.
  • Strong customer service skills with a focus on guest satisfaction.
  • Familiarity with hospitality management software is a plus.
  • Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
  • Excellent phone etiquette and communication skills are essential for effective guest interactions.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed. Join our team as a Hotel Front Desk Clerk where you can contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry.

Job Types: Full-time, Part-time, Seasonal

Benefits:

  • Employee discount
  • Flexible schedule

Work Location: In person

Job Type: Part-time

Pay: $ $16.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off

Work Location: In person

  • Real Estate Agent

    11 hours ago

    Troy, Michigan, United States Anthony Djon Luxury Real Estate Full time

    Company DescriptionAnthony Djon Luxury Real Estate is dedicated to delivering exceptional service and a five-star experience to clients navigating the real estate market. Our team operates as a cohesive unit, leveraging market knowledge, negotiation expertise, and innovative solutions to secure top dollar for property sales and the best outcomes for...

  • Insurance Account Representative

    2 days ago

    Troy, Michigan, United States Adam Smith - State Farm Agent Full time $25,000 - $30,000

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...

  • Regulation Agent 9-P11

    15 hours ago

    Troy, Michigan, United States State of Michigan Full time

    Job DescriptionThe MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our...

  • Member Services Rep Part Time Weekend Evening

    1 week ago

    Troy, Michigan, United States Planet Fitness - Fitton Clubs Full time

    Position: Member Services Rep - Part Time - Weekend/Evening We are searching for a motivated Member Services Representative to join our team   As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member...

  • Customer Service Representative

    1 week ago

    Troy, Michigan, United States Planet Fitness Full time

    Job Details Job Location: Troy, MI 48084 Salary Range: $13.50 Hourly Job Shift: PT: 6a-2pWe are seeking a Customer Service Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free"...

  • Food Service Worker

    1 week ago

    Troy, Michigan, United States CONTINENTAL SERVICES Full time

    DescriptionA Taste of Who We Are:Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends.Our...

  • Customer Service Representative

    4 days ago

    Troy, Michigan, United States BELFOR Franchise Group Full time

    External Job Title: Customer Service Representative (On-Site)External Job Description: Position Location: Troy, MI (On-Site)Position Compensation: $20 New Hire Training: New hires must be available for a two week training program conducted during standard business hours (8:30am -- 5:00pm, Monday through Friday)Position OverviewContact Central Agents are...

  • Seasoned Restaurant Server

    1 week ago

    Troy, Michigan, United States BBL Hospitality Full time

    Job Details Job Location: Recovery Sports Grill Troy - Troy, NY 12180 Salary Range: $ $10.35 Hourly Job Shift: Any Job Category: Restaurant - Food ServiceCOME AND JOIN OUR AMAZING TEAMMost positions do require weekend and holiday availability.We are pleased to share the benefit options that we offer:Paid Time Off 401K Investment Referral Bonus Associate...

  • Patient Services Representative

    2 weeks ago

    Troy, Michigan, United States Midwest Vision Partners Full time

    Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow...

  • Banquet Server

    2 weeks ago

    Troy, Michigan, United States BBL Hospitality Full time

    Job Details Job Location: Hoosick Banquet LLC - Troy, NY 12180 Position Type: Seasonal Salary Range: $ $10.35 Hourly Job Category: Hospitality - HotelCOME AND JOIN OUR AMAZING TEAMMost positions do require weekend and holiday availability.We are pleased to share the benefit options that we offer:Paid Time Off 401K Investment Referral Bonus Associate...