Dependable Guest Service Agent

3 days ago

Troy, Michigan, United States Red Roof Inns, Inc. Full time

Availability and Flexibility 4pm-12am shifts and 12am - 8am shifts, Holidays and weekends as needed

Overview

We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional customer service and ensuring a smooth check-in and check-out process for our guests. The ideal candidate will have a strong background in hospitality management, with experience in front desk operations, guest relations, and hotel management. A passion for delivering outstanding service in a fast-paced environment is crucial.

Responsibilities

  • Welcome guests upon arrival and provide them with information about the hotel and local attractions.
  • Manage the check-in and check-out processes efficiently while ensuring accuracy in guest accounts.
  • Handle guest inquiries, requests, and complaints with professionalism and courtesy.
  • Operate multi-line phone systems to answer calls promptly and direct them to the appropriate departments.
  • Maintain accurate records of room availability, reservations, and billing information.
  • Conduct night audits as required to ensure financial accuracy at the end of each day.
  • Collaborate with housekeeping and maintenance teams to ensure that guest needs are met promptly.
  • Promote hotel amenities and services to enhance the guest experience.

Experience

  • Previous experience in a hotel or resort environment is preferred.
  • Strong customer service skills with a focus on guest satisfaction.
  • Familiarity with hospitality management software is a plus.
  • Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
  • Excellent phone etiquette and communication skills are essential for effective guest interactions.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed. Join our team as a Hotel Front Desk Clerk where you can contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry.

Job Types: Full-time, Part-time, Seasonal

Benefits:

  • Employee discount
  • Flexible schedule

Work Location: In person

Job Type: Part-time

Pay: $ $16.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid time off

Work Location: In person

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