Director of Shared Services

Director of Shared Services

Job title: Director of Shared Services 

Reports to: Vice President, Global Clients Datacenters 

Location: United States (remote) 

Salary: $200,000.00/yr - $230,000.00/yr

About our team 

We are a dynamic, dedicated team that provides management and support for a global guarding services account that 

spans across 30+ countries. Our client is an industry-leading datacenter organization, and we pride ourselves on delivering 

best-in-class solutions through our teams made up of Security Operations, Business Operations, Shared Services, Threat 

and Incident Management, Environmental Health and Safety, and Human Resources. As part of this team, you'll be part of 

our leadership team and work alongside a group of professionals that are committed to excellence and innovation. 

About the role 

The Director of Shared Services (DOSS) oversees a global team supporting the worldwide security operations team that 

protects the critical datacenter infrastructure for a complex, multi-hundred-million-dollar client account. This leader 

manages multiple service pillars, including Project Management, Business Reporting, Technical Communications, Logistics, 

Training and Compliance, to enable the work of our security operations team. This role provides executive-level direction, 

aligns Securitas and client objectives, and drives program performance, service delivery, and global consistency across all 

regions. This role requires a forward-thinking professional with a strong command of security operations, a passion for 

operational excellence, and the ability to lead and inspire high-performing teams in a dynamic, fast-paced environment. 

What you'll do 

In this role, you'll strategically align and operationalize shared services initiatives to support global datacenter security 

operations. You'll advise senior leaders, oversee program goals and deliverables, and ensure SLAs and KPIs are 

consistently met. Responsibilities include managing and developing staff performance, improving processes, building 

strong client and internal relationships, and fostering cross-functional collaboration across time zones. You'll also lead 

program-wide initiatives that promote efficiency and innovation, create executive-level reports and presentations, and 

ensure consistent communication across all teams. As the key contact for Shared Services-related matters, you'll help 

shape the strategic direction of the organization while maintaining a high standard of service delivery. 

What you need to apply 

We are looking for a seasoned professional that has a bachelor's degree in business, management, or a related field, with 

10+ years of progressive leadership experience in multi-disciplinary shared service functions, including at least 3–5 years 

at the director level. Global, multi-region operations experience is required and a background in datacenters is preferred. 

This position requires strong leadership, communication, and analytical skills, as well as the ability to influence without 

direct authority and build relationships at all organizational levels. 

The ideal candidate is a strategic thinker, effective communicator, and results-oriented leader capable of driving 

performance in a fast-paced, global environment with demonstrated success in aligning shared services strategy with 

operational and business goals. 

This position involves domestic and international travel (approximately 30% of the time), so a passion for travel (and a 

valid passport) is essential. This role will also require flexibility to work nights and weekends (when needed) to support 

global staffing issues, high priority events, and off-hours incidents. 

All applicants to this role must have reliable means of communication, reliable means of transportation (public or private) 

to get to/from work, the legal right to work in the country where the position is located, and the ability to speak, read and 

write in English proficiently. 

What you'll get 

We believe great work deserves great rewards—and we're committed to staying competitive. This role offers a base salary 

of $200,000 to $230,000. That range is based on the Greater Seattle Area and may flex depending on your experience and location.

 What we offer

• 100% coverage of medical benefits 

• Dental and Vision 

• 401(k) 50 cents matched for every $1 up to 6% 

• Company-paid life and AD&D insurance 

• Voluntary short-term disability and long-term disability

• Employee assistance program

• 4 floating holidays 

• 10 paid holidays 

• 2 weeks' vacation every year

• Paid Family Leave - up to 12 weeks a year in accordance with State law

The extra stuff 

This position requires—with or without reasonable accommodation—the physical and mental ability to perform all 

essential job functions effectively. This includes maintaining composure under pressure while interacting with clients, 

authorities, executives, and staff; working independently without direct supervision; and managing multiple tasks 

simultaneously. The role involves regular use of a computer and keyboard, frequent lifting or moving of items up to 10 

pounds, and occasional lifting of up to 25 pounds. Visual acuity for both near and far distances, as well as the ability to 

adjust focus, is required. The position may involve handling sensitive or confidential information and requires flexibility in 

scheduling to meet operational demands.

"Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."