Director of Operations Support
2 days ago
Director of Operations Support (Home Services – 10 Branches)
Location: Anywhere in California (50% Travel Required)
Industry: Home Services | Residential & Commercial Plumbing
A California-based home services company with a 10-branch footprint is seeking a newly-created Director of Operations Support. Reporting directly to the CEO, this executive role will drive operational excellence and consistent performance across the organization. The role can be based anywhere in California and requires ~50% travel statewide.
Role Overview
The Director of Operations Support will set the operational strategy and standards for the company, ensure consistency across all branches, and support branch leadership in executing initiatives that drive growth, efficiency, and service quality. This is a hands-on, high-impact leadership role with visibility across the full business.
Key Responsibilities
- Define and enforce company-wide operational SOPs and standards, including audit processes
- Lead and continuously improve the company-wide safety program
- Oversee operational resources, including equipment, fleet, and field technology
- Support branch leadership on workforce planning, staffing, and operational execution
- Optimize service delivery and reduce operational disruptions
- Manage company-wide recruiting efforts with internal and external partners
- Partner with sales and training teams to align workforce development with strategic business objectives
- Stay abreast of industry advancements and apply best practices across operations
- Oversee current operations team and support staff
Qualifications
- Extensive leadership experience in residential and/or commercial plumbing, HVAC, electrical, or other related home services business
- Proven track record in an operational capacity with a multi-branch footprint
- Strong strategic and operational acumen with experience scaling businesses
- Hands-on, executive presence with ability to drive consistency, accountability, and performance
- Willingness to travel ~50% across California
Why This Opportunity
- Newly created executive role with direct CEO visibility
- Lead transformative operational change across a 10-branch platform
- Significant operational ownership with statewide scope
- High-impact leadership role within a growing, stable home services company
This is a confidential search conducted by a third-party staffing firm representing a leading home services company in Central California. To express interest, please apply with your resume.
Job Type: Full-time
Pay: $150, $170,000.00 per year
Work Location: In person
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