Senior Director, Global Executive Recruiting – Engineering

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Senior Director, Global Executive Recruiting – Engineering

The Senior Director, Global Executive Recruiting – Engineering is responsible for designing and executing an industry leading executive recruiting strategy that proactively identifies and engages transformative leaders to support ServiceNow's business priorities. As a recognized domain expert and thought leader, this individual will act as a trusted advisor to senior executives on top-level positions, while also motivating and guiding a high-performing team of recruiters. This leader will guarantee that executive search operations are efficient, forward-thinking, and consistently deliver exceptional outcomes. The position is responsible for surpassing recruitment goals, successfully attracting and onboarding top-tier engineering executives, and ensuring an excellent experience for candidates and stakeholders across the globe.

Key Responsibilities

• Strategic Leadership: Develop and implement a global executive recruiting strategy for engineering leadership roles, closely aligned with ServiceNow's business objectives and growth initiatives.
• Domain Expertise: Act as the organization's thought leader in executive recruiting, utilizing deep market insights and innovative methods to attract top-tier engineering talent.
• Operational Excellence: Establish and optimize processes for candidate discovery and management, integrating demand forecasting and workforce planning in partnership with business unit leaders. Ensure a "white glove" experience for both candidates and business stakeholders.
• Technology & Analytics: Harness technology and analytics to drive recruiting efficiency and best practices, including workforce planning, capacity management, and funnel metrics. Demonstrate a strong interest and ability in leveraging artificial intelligence (AI) to enhance recruiting outcomes, drive innovation, and deliver more effective talent solutions.
• Succession & Pipelining: Collaborate with succession planning and HR partners to support robust external talent pipelines, enhancing ServiceNow's ability to fill engineering leadership vacancies swiftly and effectively.
• Team Leadership: Inspire, coach, and develop the global engineering executive recruiting team, fostering high performance, engagement, and retention.
• Collaboration & Influence: Build consensus and work collaboratively across organizational boundaries, effectively influencing senior stakeholders and business leaders.
• Culture & Brand: Serve as a cultural ambassador, aligning HR communications and experiences with ServiceNow's premium positioning.
• Sales & Negotiation: Utilize strong sales abilities and superior negotiation skills to compete for top talent in a fast-paced, competitive market.

Qualifications

To be successful in this role you have:

Experience & Expertise

• 10+ years of progressive executive recruiting experience, including leading executive recruiting functions in high-volume, global environments. Experience in both internal and external talent acquisition at top professional services firms and recognized attractors of top engineering talent.
• Proven success in a global, multi-billion-dollar, high-growth technology organization, with a track record of influencing engineering/product-driven organizations and supporting culturally diverse, geographically distributed teams.
• Deep understanding of global technology talent markets and leading companies in the sector, translating expertise into progressive talent acquisition strategies.

Leadership & Impact

• Demonstrated ability to communicate and gain buy-in from a broad range of stakeholders.
• Collaborative, empathetic, and globally minded; builds enduring relationships and values diverse perspectives.
• Culture uplifter, living ServiceNow's values—customer-obsessed, collaborative, inclusive, and humble yet ambitious.

Capabilities

• Strategic thinker who anticipates and interprets market changes, leads innovation, and inspires teams.
• Talent magnet and developer, maximizing individual and team contribution.
• Adaptable and resilient, thriving in complexity and ambiguity, and empowering decision-making across diverse talent populations.

JV20

For positions in this location, we offer a base pay of $194,900 - $350,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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