Senior Director, POS Systems

Description

Be Bold. Be Kind. Be You.

Join the ModWash Family Today

We love who we are and the impact we make in our communities. We have a Servant's Heart and strive to blow our guests' minds with next level positive experiences. We focus on the details by providing our guests with exciting products and services, including our Famous ModAir. It's all about the details here at ModWash

The Senior Director, Point of Sale (POS) Systems is a senior executive leader responsible for the strategy, performance, security, and scalability of all POS and digital commerce platforms across ModWash's 125+ express car wash locations. Reporting directly to the CEO, this role serves as the organization's primary authority on POS technology, digital transactions, and customer-facing retail systems.

This position partners closely with executive leadership to ensure POS systems directly support revenue growth, operational efficiency, customer experience, and long-term enterprise scalability. The Senior Director leads a distributed team of POS, IT, and customer advocacy professionals while driving modernization, innovation, and system reliability across the enterprise.

Key Responsibilities:

Strategic Leadership & Technology Vision

• Develop and execute a company-wide POS and retail technology roadmap aligned with ModWash's long-term growth strategy.
• Serve as a strategic advisor to the CEO on technology investments, digital transformation initiatives, and enterprise risk.
• Lead modernization of POS infrastructure to improve uptime, performance, security, and scalability.
• Evaluate and integrate emerging technologies to maintain competitive advantage in the express car wash industry.
• Ensure technology strategy supports new site development, acquisitions, and market expansion.

 
Point Of Sale (POS) Systems & Digital Commerce

• Ensure seamless, secure, and reliable POS operations across all ModWash locations.
• Lead POS enhancements that improve transaction speed, accuracy, user experience, and system stability.
• Partner with Finance, Operations, and Marketing to optimize revenue through:
  • Digital and contactless payments
  • Membership and subscription models
  • E-commerce and online sales platforms
  • Omnichannel customer engagement
• Oversee data accuracy, reporting integrity, and financial reconciliation tied to POS activity.
• Own strategic vendor relationships and platform decisions related to POS and digital commerce.

Team Leadership & Organizational Development

• Lead, mentor, and develop a high-performing team of POS systems professionals, IT specialists, and customer advocacy personnel.
• Manage and support a flexible workforce model including fully remote and hybrid team members.
• Foster a culture of accountability, innovation, continuous improvement, and operational excellence.
• Establish KPIs, service-level expectations, and performance metrics aligned with executive goals.
• Create structured training programs and career development pathways to retain and grow top talent.

Budgeting & Vendor Management

• Develop, manage, and forecast the POS and related technology budgets with direct accountability to the CEO.
• Evaluate, negotiate, and manage contracts with POS vendors, software providers, and service partners.
• Drive cost optimization initiatives while maintaining high system reliability, security, and service quality.
• Ensure vendor performance meets contractual SLAs and ModWash operational standards.

Qualifications

Required Skills/Abilities:

Education & Experience

- 2+ years' experience Information Technology, Computer Science, Business Administration, or related field (or equivalent experience).

- Minimum of 2–5 years of progressive IT leadership experience with at least 2 years focused on POS systems.

- Extensive knowledge of car wash POS systems including Micrologic, Sonny's, AMP, DRB, and NXT (required).

- Proven track record leading IT conversions, system migrations, and multi-site rollout projects.

Skills & Competencies

- Strong technical knowledge of POS hardware, software, networking, and integrations.

- Expertise in project management methodologies (Agile, Waterfall, or hybrid).

- Strong financial acumen with experience managing CAPX budgets and ROI assessments.

- Excellent leadership and team development skills with ability to manage remote teams.

- Exceptional communication skills (verbal, written, executive reporting).

- Ability to thrive in a fast-paced, multi-state operational environment.

Role Expectations

- Commit to a minimum 50-hour work week with flexibility for extended hours during conversions, new builds, or critical outages.

- Attend a 1-month training program at the ModWash Home Office in Chattanooga, TN to gain deep understanding of ModWash systems, culture, and operations.

- Travel as required for site conversions, training, or escalated technical issues.

• 2+ years' experience Information Technology, Computer Science, Business Administration, or related field (or equivalent experience).

• Minimum of 2–5 years of progressive IT leadership experience with at least 2 years focused on POS systems.

• Extensive knowledge of car wash POS systems including Micrologic, Sonny's, AMP, DRB, and NXT (required).

• Proven track record leading IT conversions, system migrations, and multi-site rollout projects.

• Strong technical knowledge of POS hardware, software, networking, and integrations.

• Expertise in project management methodologies (Agile, Waterfall, or hybrid).

• Strong financial acumen with experience managing CAPX budgets and ROI assessments.

• Excellent leadership and team development skills with ability to manage remote teams.

• Exceptional communication skills (verbal, written, executive reporting).

• Ability to thrive in a fast-paced, multi-state operational environment.

• Commit to a minimum 50-hour work week with flexibility for extended hours during conversions, new builds, or critical outages. 

• Attend a 1-month training program at the ModWash Home Office in Chattanooga, TN to gain deep understanding of ModWash systems, culture, and operations.

• Travel as required for site conversions, training, or escalated technical issues.

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