Resident Experience Director

7 days ago

San Mateo, California, United States Rutherford Management Company Full time

Live the Mission. Lead with Hospitality. Make Every Moment Matter.
Location: Peninsula Portfolio | Company: Rutherford Management Company

Are you energized by connecting with people, uplifting the resident experience, and making properties shine from the inside out? We're seeking a
Resident Experience Director
who leads with heart, thrives on operational excellence, and embraces the opportunity to create exceptional places to call home.

As the Resident Experience Director, you are the go-to resource for your community, combining hands-on property oversight, thoughtful resident care, and strong communication skills. You'll be in the field, building rapport, solving problems, and making sure each property under your care reflects our commitment to service, pride, and hospitality.

What You'll Do
Create Meaningful Resident Connections

  • Lead with hospitality in every interaction—respond to concerns, celebrate wins, and ensure residents feel heard and valued
  • Respond to resident reviews, follow up on maintenance satisfaction, and drive retention through authentic, relationship-based engagement
  • Plan and coordinate resident events that bring the community together
  • Deliver notices and resident communications with professionalism and warmth

Keep Communities Running Smoothly

  • Visit 100% of assigned properties regularly to audit curb appeal, identify repairs, and ensure brand standards are met
  • Manage and schedule maintenance staff, review work orders, and provide status updates to residents
  • Monitor project progress, safety concerns, and incident reports—acting swiftly and communicating clearly
  • Partner with Regional Managers and the Director of Construction to coordinate large-scale or emergency repairs with minimal disruption to residents

Support Back-End Operations with Excellence

  • Complete variance reporting, budget input, and mileage and payroll submissions accurately and on time
  • Submit bi-weekly resident activity reports and contribute to quarterly reviews with occupancy, retention, and demographic insights
  • Communicate with cross-functional teams to ensure seamless information flow and an elevated resident experience

Who You Are

  • A people-first professional who genuinely loves to connect, support, and make things better
  • A proactive problem-solver who moves quickly, communicates clearly, and follows through every time
  • Highly organized and detail-oriented, with a keen eye for curb appeal and property presentation
  • Experienced in multifamily operations, customer service, or property management
  • Comfortable with mobile and digital tools for timecards, reporting, and communication

What You'll Get

  • A role where you're out in the field, engaging directly with residents and communities every day
  • A supportive team that believes in collaboration, integrity, and service excellence
  • Growth opportunities in a company that values hospitality, accountability, and purpose
  • Competitive compensation, full benefits, mileage reimbursement, and housing discounts (where applicable)

Be the reason someone feels truly at home.
Apply now to join a team where people matter, details count, and service makes all the difference.

This is a temporary position with the potential to become permanent based on individual performance and the business needs of the Company.

Background Check and Drug Screen Required

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