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Oncology Nurse Advisor Supervisor

14 hours ago

Saint Paul, Minnesota, United States Fairview Health Services Full time

Responsibilities/Job Description:

This position is responsible for the daily supervision of the triage nurse team, including employee hiring and training support, education, workflow monitoring, process improvement, performance management, and the implementation of changes in collaboration with leadership. The Supervisor reviews productivity reports and manages staff to ensure quality, customer service, and production standards are maintained.

This position is a working supervisor position with an expectation to routinely assist in meeting operational needs by working in the triage role as well as filling in for absent employees when necessary. Additional duties will be assigned based on business needs.

Additional Responsibilities:

  • Provides supervision and direction for all direct reports.
  • Oversees staff use of clinical protocols.
  • Collaborates with clinic leadership and supervises RN triage staff to address and resolve concerns.
  • Serves as the point person for updating guidelines and other items as needed.
  • Reviews, implements, and educates staff on clinical changes and new therapies.
  • Oversees staff in a customer-centered environment and evaluates daily work assignments in accordance with personnel scope of practice and competency.
  • Maintains a high level of clinical competency by assisting customers.
  • Practices active listening and anticipates customer needs to deliver exceptional service.
  • Provides continuous support to the team using broad clinical knowledge.
  • Acts as a daily resource for RNs regarding workflow issues.
  • Ensures compliance with organizational, departmental, and regulatory policies and procedures.
  • Utilizes quality improvement tools and techniques to assess work issues and recommend process improvements.
  • Recognizes opportunities for improvement, understands best practices, and uses root-cause analysis to evaluate decisions and manage team performance effectively.
  • Monitors and reviews call statistics, MyChart messages, prescription refills, and eSYM messages for the entire team and individual RNs.
  • Identifies and implements strategies to improve customer satisfaction based on patient feedback and satisfaction results.
  • Demonstrates the ability to provide care or service that reflects the developmental level and cultural differences of the population served.
  • Addresses urgent and escalated customer service needs.
  • Essential Functions Identifies, recommends, develops, and delivers training to ensure best practices in customer service.
  • Conducts fair, accurate, and timely performance reviews and feedback sessions.
  • Provides ongoing coaching and feedback.
  • Motivates staff by recognizing their aspirations and talents, and supports them in achieving their goals.
  • Understands employee satisfaction and takes action to improve results.
  • Values individual uniqueness and models appreciation and respect.
  • Establishes and reviews expectations that guide, motivate, and hold staff accountable, including performance metrics.
  • Develops and sets team goals and is accountable for achieving those goals.
  • Collaborates with leadership to ensure adequate staffing, and plans and schedules work for staff.
  • Demonstrates ongoing fiscal responsibility within the area of responsibility.
  • Assists with coordination of new hire onboarding and ongoing training needs.
  • Builds and maintains positive relationships with stakeholders.
  • Acts as a role model for customer service expectation

Required Qualifications:

  • Associates Degree in Nursing
  • Active RN licensure
  • 3 years' nursing experience
  • Basic Life Support (American Heart Assoc or Red Cross)

Preferred Qualifications:

  • Bachelors Degree in Nursing
  • 1 year of leadership experience
  • Cancer care/oncology background in the outpatient setting ideal or nurse triage experience

Qualifications:

$88, $124,529.60 Annual