Service Delivery Representative

7 days ago

Pleasant Prairie, Wisconsin, United States Arvato Full time

This role is responsible for providing industry-leading service while meeting the quality and KPI expectations at Arvato. Responsible for supporting business objectives to ensure client satisfaction with products and services.

Your Tasks

  • Oversee customer accounts to ensure SLAs are met and create, generate, and maintain reports (daily, weekly, monthly as required by the customer) used for internal and client communications.
  • Responsible for monitoring processes related to customer specific requirements and order management for our ecommerce businesses.
  • Manage inventory updates, promotional planning, customer return cases, and inbound planning.
  • Prepare and maintain status reports, modify schedules, prepare status reports for management, clients, or others.
  • Assist the Account Manager in providing data, advice and resolving problems.
  • Work closely with operations to ensure program requirements are met on a daily basis and prepare for and participate in business reviews with the customer.
  • Create deliveries daily and monitor order processing.
  • Monitor stock availability to ensure that all orders are cleared in a timely manner.
  • Support account and purchasing team to troubleshoot issues with orders.
  • Communicate with customers on order status and expected delivery dates.
  • Coordinate return shipments (e.g. create return labels).

Your Profile

  • At least 3 years of Customer Service Experience.
  • At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel, Power Point and Power BI required.
  • 3PL, Supply Chain, Logistics or similar experience preferred.
  • Ecommerce experience preferred.
  • Strong organizational skills.
  • Solid analytical ability and Strong verbal and written communication skills.
  • SAP knowledge.
  • Project management experience is a plus.

We Offer

  • Medical, Dental, Vision, Life Insurance, and Disability Pay.
  • 401(k) with company matching up to 6%.
  • Paid Time Off, including paid holidays.
  • Flexible Spending Accounts.
  • Voluntary benefits such as legal and financial assistance, pet insurance, and more.
  • Employee Assistance Program.
  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
  • Commuter benefits.
  • Employee engagement activities.

  • Guest Service Representative

    2 days ago

    Pleasant Prairie, Wisconsin, United States Fairfield Inn & Suites Kenosha Pleasant Prairie Full time

    the smiling face of and centerWhat's in it for you…Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesAbout this job...Guest Service Representatives are often the...

  • Customer Service Representative

    2 weeks ago

    Pleasant Prairie, Wisconsin, United States Uline Full time $29 - $34

    Customer Service Representative - OvernightsPay from $29 to $34 per hour with significant growth and earning potentialIncludes $4 Shift DifferentialKenosha Branch12355 Uline Way, Kenosha, WI 53144Fast, friendly and customer focused. As a Uline Overnight Customer Service Representative, you'll dig into order details to deliver the legendary service our...

  • Customer Service Representative

    2 days ago

    Sun Prairie, Wisconsin, United States Circle K Full time

    Store : 9848 W Bell Rd, Sun City, Arizona 85351Shift AvailabilityFlexible AvailabilityJob TypeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...

  • Customer Service Team Lead

    5 days ago

    Pleasant Prairie, Wisconsin, United States Uline Full time $33 - $38

    Customer Service Team LeadPay from $33 to $38 per hour with significant growth and earning potentialKenosha Branch12355 Uline Way, Kenosha, WI 53144Leading the way with legendary customer service - at Uline As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly...

  • Customer Service Representative

    2 weeks ago

    Sun Prairie, Wisconsin, United States Suchomel & Associates, LLC Full time

    Job OverviewOur office is quickly growing and we need someone who we can train to fit in our office puzzle The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.No prior experience is necessaryApply for the position today by...

  • Zone Customer Service Specialist

    7 days ago

    Pleasant Prairie, Wisconsin, United States Sherwin-Williams Full time

    The individual selected for this role will be expected to work at Store #723960, located at: st Ave, Pleasant Prairie, WI 53158 and other Stores in the area within a 15 mile radius.This is a Full-Time jobStarting Pay: $18.50/hr or based on relevant experienceThis position is essential to the success of our retail stores. Customer Service Specialists work...

  • Customer Service Management Trainee

    2 weeks ago

    Pleasant Prairie, Wisconsin, United States Uline Full time $29 - $34

    Customer Service Management TraineePay from $29 to $34 per hour with significant growth and earning potential Kenosha Branch12355 Uline Way, Kenosha, WI 53144A new career opportunity is calling Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and...

  • Technical Service Rep

    1 week ago

    Pleasant Prairie, Wisconsin, United States RRG Full time

    Direct HireData Center InstallerThis role supports a new data center service, delivering critical solutions such as high-security transport, white-glove delivery, and technical support. Our clients include hyperscale data center operators, high-tech freight forwarders, co-location providers, and Software as a Service (SaaS) companies.The Data Center...

  • QA Tech Level 1

    2 weeks ago

    Pleasant Prairie, Wisconsin, United States Fair oaks foods Full time

    Position SummaryQA Technician will operate in a food production facility to observe, inspect, measure, and document findings during assigned, to demonstrate that the manufacturing environment, the raw materials and packaging materials, the production processes, and the resulting finished products meet the requirements and standards established by food...

  • Software Architect Manager

    1 week ago

    Pleasant Prairie, Wisconsin, United States Uline Full time

    Software Architect Manager Corporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158Shape the future of technology at a growing North American company As a Software Architect Manager at Uline, you'll guide a talented team of architects to deliver innovative architecture services that power our successCareers Packed with Potential. Backed by 45+...