Enterprise Systems Engineer II

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

• Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful
• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
• Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
• Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
• Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun We even have a family company picnic and a holiday party.
• Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Hybrid workforce:
Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.

Job Summary:
The Enterprise Systems Engineer II is responsible for the installation/configuration, maintenance/operation, and monitoring/troubleshooting of all systems/applications supporting Experity's internal and external customers. The role is heavily involved in researching new products, services, and technology allowing for continued innovation with the services provided by the team. This process includes defining the needs, benefits, costs, and tasks required to complete each project. Tasks completed for each project are discussed daily in a team setting.

Responsibilities:

• Adhere to and enforce security policies.
• Provide rotational off-hours support to staff.
• Available for off-hour system maintenance and upgrades.
• Prioritize, track, and complete assigned tasks.
• Keep management updated on all tasks.
• Respond to and resolve tier 2 incidents.
• Ability to clearly communicate and pass on knowledge to other team members.
• Create and maintain accurate documentation, including operation procedures and troubleshooting guides.
• Perform daily health checks and continuous monitoring of all critical systems.
• Diagnose and troubleshoot technical issues, either remotely or onsite, and provide prompt resolution.
• Develop and maintain scripts (Powershell, Bash, Python) to automate routine tasks.
• Installation, configuration, and maintenance of backup software.
• Stay current with emerging technologies and industry trends.
• Assist with maintaining high security and keeping servers and apps up to date.
• Installation of Windows and Linux servers, workstations, and virtual machines.
• Collaborate with other IT team members to implement new technology solutions and upgrades.
• Active Directory administration and maintenance including FSMO roles, group policy, and forests.
• Continuously evaluate the effectiveness of existing IT systems and make recommendations for improvements.
• Build and design deploys controlled by Jenkins and Ansible scripts.
• Maintain code in GitHub repositories.
• Other duties as assigned.

Education:
Associate's degree or equivalent combination of education and experience.

Travel:
Ability to travel as needed

Experience:

• Three years of similar work experience.
• Understanding of ITIL change management concepts.
• Knowledge and awareness of HIPAA security requirements.
• Understanding of servers, networking, and other hardware devices.
• Ability to prioritize work and activities. Use time efficiently, schedule and track projects. Document project status changes.
• Keep all documentation and other items organized and filed.
• Keep management apprised of new and/or updated information about projects or other issues.
• Understanding of PowerShell commands and scripting recommended.
• Knowledge of DevOps Principles and Tools (Terraform, Ansible, Chef).
• Understanding of Cloud (AWS, Azure, GCP).
• Familiarity with GitHub.
• Effectively present information and respond to questions from managers.

Preferred:

• Understanding of PowerShell and Ansible commands and scripting.
• Cloud certifications (Ideally AWS).
• Understanding of ITSM concepts.
• Strong technical skills in computer hardware, software, and network systems.
• Relevant industry certifications (such as CompTIA A+, Network+, Security+, Microsoft Certified Systems Engineer).

Maximum budgeted salary:
Budgeted between $75K and $90K dependent upon years of applicable experience.

Team Member Competencies:

• Understands role on the team and works to achieve goals to the best of your ability.
• Working within a team means there will be varying opinions and ideas. Active listening and thoughtfully responding to what your team member says.
• Take responsibility for your mistakes and look for solutions. Understand how your actions impact team.
• Provides assistance, information, or other support to others to build or maintain relationships.
• Maintaining a positive attitude. Tackle challenges as they come, and don't let setbacks get you down.
• Gives honest and constructive feedback to other team members.
• When recognizing a problem, take action to solve it.
• Demonstrates and supports the organization's core values.

Every team member exhibits our core values:

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client

Our urgent care solutions include:

• Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
• Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.
• Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
• Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don't have to.
• Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
• Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses