63 Customer Service Manager

6 hours ago

Etowah, North Carolina, United States Ingles Markets Full time

Req Id: 32269

63 Customer Service Manager

Location: Etowah - Store 63: 6400 Brevard Rd. Etowah NC 28729

Posting End Date: 01/31/2026

Why Ingles

Ingles Markets has a place for everyone Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within

At Ingles, we work as a team to provide our customers with a warm, hometown shopping experience - and your role is essential to making that happen. While all associates share a variety of responsibilities, our greatest pride comes from greeting customers with a smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail management, we'd love to hear from you

Opportunity

The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store's front-end operations. This position is responsible for supervising and directing all front-end activities and operations.

Key Responsibilites

  • Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
  • Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
  • Open additional registers whenever three or more customers are in line to minimize wait times.
  • Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
  • Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.
  • Process Western Union and Money Order transactions.
  • Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
  • Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed.
  • Enforce dress code and monitor breaks per company and federal guidelines.
  • Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly.
  • Use override key only in compliance with company policy.

Requirements

  • Exceptional customer service skills.
  • Previous cashier or front-end experience is required.
  • Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress.
  • Must be able to read and do simple math problems.
  • Wants to be part of a team in a fast-paced environment
  • 18 years of age or older

Benefits

  • Weekly pay with direct deposit
  • Medical, dental, vision, life, and disability insurances
  • 401(k) with company matching
  • Opportunities for advancement
  • Paid holiday, vacation, and sick leave (FT only)
  • Paid bereavement and jury duty leave (FT only)
  • Company paid life insurance (FT only)
  • Scholarship program for High School Seniors

Nearest Major Market: Asheville

  • Technology Installation

    5 hours ago

    Etowah, North Carolina, United States Total Tech Solutions Full time

    Job OverviewTotal Tech, LLC is hiring a Technology Installation & Support Technician to join our field team based in Etowah, NC. This position focuses on installing, configuring, and supporting residential and small-business technology systems including audio/video equipment, home networking, smart home devices, and general IT solutions.This role is well...

  • 63 Front Supervisor PT

    4 weeks ago

    Etowah, United States Ingles Markets Full time

    Ingles Markets - JobID: 1325288700 [Department Manager] As a Front Supervisor at Ingles Markets, you'll: Supervise and coordinate the activities of front-end staff; Ensure efficient customer service and resolve any issues; Train and mentor new employees; Monitor cash handling procedures and reconcile cash drawers; Maintain cleanliness and organization of...

  • Customer Service Associate I

    3 weeks ago

    Etowah, United States Dollar Tree Full time

    Customer Service AssociateWe're looking for a customer service associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:Assist customers with questions and recommendationsManage sales transactions while working assigned cash registerMaintain security of cash and protect...

  • Customer Service Representative

    2 weeks ago

    Etowah, United States Circle K Full time

    Store 4703623: 835 Hwy 411 North, Etowah, Tennessee 37331Shift AvailabilityFlexible Availability Job TypeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...

  • Customer Service Representative

    2 days ago

    Etowah, TN, United States Circle K Stores, Inc. Full time

    Store 4703623: 835 Hwy 411 North, Etowah, Tennessee 37331 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...

  • Customer Service Representative

    7 days ago

    Etowah, TN, United States Circle K Stores, Inc. Full time

    Store 4703623: 835 Hwy 411 North, Etowah, Tennessee 37331 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Etowah, TN, United States Circle K Stores, Inc. Full time

    Store 4703623: 835 Hwy 411 North, Etowah, Tennessee 37331 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...

  • Customer Service Associate I

    2 weeks ago

    Etowah, TN, United States Dollar Tree Full time

    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep the store...

  • Customer Service Associate I

    5 days ago

    Etowah, TN, United States Dollar Tree Full time

    We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep...

  • Customer Service Associate I

    5 days ago

    Etowah, TN, United States Dollar Tree Full time

    We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep...

  • Customer Service Associate I

    1 week ago

    Etowah, TN, United States Dollar Tree Full time

    We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep...