Veterinary Receptionist

When you join Barbour Lane Animal Hospital in Louisville, KY, you are joining a dedicated practice that has been a trusted partner in pet healthcare since 1992. We are focused on providing comprehensive veterinary care where we treat every patient like our own family member. This deep commitment to excellence is reflected in our outstanding community reputation, evidenced by our 4.9-star Google rating. If you are looking for an opportunity where your skill set is valued and you are empowered to deliver high-quality medicine, this is where you can do your best work. This is a practice built on expertise and mentorship. Our clinical teammates bring over 75 years of combined experience to the hospital, creating an incredible environment for learning and collaboration. As part of a supportive network, we ensure you have access to the resources necessary to grow your career. We actively support our teammates in achieving their professional goals, including access to specialized internal consultations and leadership programs designed to help you succeed at every stage of your career journey. At Barbour Lane, you will practice small animal medicine supported by a commitment to advanced patient care. Our medical services include comprehensive Wellness and Prevention programs, sophisticated Testing and Diagnostics, and specialized Surgical Procedures. We also provide Advanced Care and Urgent Care services, ensuring that we are a full-service resource for our clients. Here, you will have the necessary tools to provide the highest standard of care to every pet family in the Louisville community. Louisville, KY, offers an excellent blend of southern charm, culture, and opportunity. As a major metropolitan area, the city provides deep roots, extensive dining, and unique community engagement when you are not caring for patients. We are proud to be located in a city that values its history while continually evolving, giving you the perfect setting to build a rewarding professional life while enjoying everything the Bluegrass State has to offer.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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