Lead Direct Care Staff

3 days ago

Franklin TN, United States Williamson, Inc. Full time

About My Friend's House
At
My Friend's House
, we believe every child deserves safety, dignity, and the chance to heal and grow.

We serve youth in DCS custody who have experienced trauma, instability, or justice involvement, providing them with structure, compassion, and a sense of belonging.

Our team is passionate about helping young people stabilize and rebuild their lives in preparation for a brighter future. If you have a heart for youth and leadership skills to guide others, we'd love to have you join us.

Position Overview
We're seeking a
Lead Direct Support Staff Member
who can combine leadership with compassion.

This person will oversee daily operations in our residential home, mentor and support direct care staff, and ensure that residents receive consistent, high-quality care.

As part of this leadership role, the Lead Staff also serves as the
on-call contact
for direct support staff to respond to urgent issues, scheduling needs, or emergency situations.

This is a hands-on position for someone who thrives in a mission-driven environment—where every day you'll make a tangible difference in the lives of youth who need stability, structure, and encouragement.

What You'll Do

  • Lead, support, and schedule direct care staff across all shifts
  • Serve as the daily point of contact for staff, providing guidance and accountability
  • Be available on-call for after-hours questions, emergencies, or scheduling needs
  • Maintain a safe, structured, and positive home environment for residents
  • Conduct staff training, coaching, and ongoing performance support
  • Ensure accurate and timely resident documentation
  • Monitor household supplies and maintain a clean, organized, compliant facility
  • Communicate across shifts and lead or attend staff meetings
  • Model positive behavior and problem-solving for residents
  • Assist the Executive Director as needed, including during emergencies

What We're Looking For

  • High School Diploma required; two (2) years of college preferred
  • Five (5) years or more of direct care/program experience with at-risk youth (Level II or higher residential setting)
  • Compassionate, patient, and calm under pressure
  • Strong leadership and communication skills
  • Must be 21 years or older
  • Valid Tennessee Driver's License and clean driving record
  • Must pass a background check and drug screening

Physical & Work Requirements

  • Active, hands-on role involving walking, standing, and lifting (up to 50 lbs)
  • Ability to remain calm in challenging behavioral situations
  • On-site work with occasional schedule changes, emergencies, and on-call duties
  • Team-oriented and dependable

Why Join Us

  • Competitive hourly rate (based on experience)
  • Paid training and professional development opportunities
  • Supportive, mission-driven leadership
  • A chance to truly impact the lives of young people every single day

How To Apply
If you're passionate about helping youth and leading with compassion, we'd love to meet you Apply today and help us continue building brighter futures - one young man at a time.

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