Senior Customer Support Representative

41 minutes ago

Tempe, Arizona, United States NimbleRx Full time

NimbleRx is a technology company that enables people to live their best lives by improving access to reliable, affordable healthcare. Our mission is to bring pharmacies into the future by building a convenient and easy-to-use service that supports pharmacists and empowers patients. We are a fast-growing, technology-first startup doing over $1 billion in GMV annually, and our team stays rooted in a patient-first mentality; we aim to bring all of our patients convenient access to reasonably-priced medications without ever needing to step foot in a pharmacy.

Senior Support Agents are subject matter experts who handle complex issues, own escalations, mentor peers, and improve workflows. They act as the bridge between frontline Support and Client Partners, ensuring accuracy, clarity, and consistent problem resolution at an advanced level.

Senior Support Agents work a dedicated case queue that is surfaced by Client Partners or requires deeper investigation. They take ownership of escalations, resolve complex issues end-to-end, and provide real-time coaching and triage support for the broader Support team. This role leads by example and supports ongoing improvement across the Support organization.

Hourly Pay: $24.75

Schedule: Current hours of operation are Monday - Friday, 7:00am to 6:00pm, and the schedule will fall within that window.

Hybrid: On-site 3 days per week (Tuesday-Thursday) in our Tempe office

You will:
  • Work a dedicated Client Partner case work queue
  • Triage and resolve complex, time-sensitive issues in real time
  • Take ownership of refunds, disputes, and high-impact pharmacy workflows
  • Identify recurring patterns and recommend workflow or training improvements
  • Communicate clearly with Client Partners (Customer Success) and Product when cross-functional alignment is required
  • Own escalations from initial intake through final resolution, ensuring clear communication and closing the loop with Client Partners when needed
What you bring:
  • Bachelor's degree or extensive experience in Customer Support
  • Advanced critical thinking and pattern recognition
  • Confident decision-making with minimal supervision
  • Ownership of complex workflows (e.g., refunds, disputes)
  • Peer mentorship and leadership presence
  • Deep knowledge of tools, systems, and process gaps
  • Strong cross-functional communication
  • Proactive problem-solving and escalation handling
What's in it for you:
  • Compassionate and driven colleagues in a collaborative, high-impact environment
  • Accelerated career growth in a fast-growing company
  • Direct access to executives and a transparent company culture
  • Rare opportunity to shape the future of healthcare and improve the lives of millions
  • We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
  • Medical / Dental / Vision / 401K package that fits your needs
  • Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
  • 11 Paid Holidays
  • Work with a collaborative team at the Signature Tempe Hayden Ferry Regus building, just steps from Tempe Town Lake
$ $24.75 an hour

At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey

Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.

  • Builder Support Representative

    5 hours ago

    Tempe, Arizona, United States Reece USA Full time

    Who We AreWorking at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We're proud to support essential industries helping bring clean air and water to everyone. To learn more...

  • Customer Service Representative

    5 hours ago

    Tempe, Arizona, United States Bay Insulation Supply Full time

    DescriptionThe Customer Service Representative will be responsible for providing customer service, office administration, and sales support. This position will answer incoming phone calls and customer inquiries. Other administration functions include completing paperwork, filing, and faxing.ResponsibilitiesEnter orders into the computer system.Provide...

  • DoorDash for Business Support Representative

    1 day ago

    Tempe, Arizona, United States DoorDash USA Full time

    About the TeamThe DoorDash for Business Support Representative supports high-value Corporate DoorDash Customers within the Support Operations portfolio. The team is responsible for handling phone calls, chats and web casework on a day to day basis for DoorDash for Business Customers and our products. The role of the team is to prevent churn, grow the...

  • Customer Service Representative

    2 weeks ago

    Tempe, Arizona, United States MB SCREEN PRINT Full time

    OverviewJoin our dynamic team as a Customer Service Representative and become the vital link between our company and valued clients In this energetic role, you will deliver exceptional customer support, foster positive client relationships, and ensure every interaction is handled with professionalism and enthusiasm. Your ability to communicate effectively,...

  • Customer Service Representative

    1 week ago

    Tempe, Arizona, United States Roto-Rooter Services Company Full time

    OverviewFounded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.Call...

  • Customer Service Representative

    1 week ago

    Tempe, Arizona, United States Conduent Business Services, LLC Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Spanish Bilingual Customer Service Representative

    1 week ago

    Tempe, Arizona, United States Perfect Fit Full time

    TransPerfect Is More Than Just a Job…Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.Must be bilingual in both Spanish and English to be qualified for this role.Location: 1725 W. GREENTREE DR....

  • Fleet Sales Customer Service Representative

    2 weeks ago

    Tempe, Arizona, United States U-Haul Full time

    Location:8162 S Priest Dr, Tempe, Arizona 85284 United States of AmericaIf you are an enthusiastic, motivated, detail-oriented, personable communicator with customer service experience, consider becoming U-Haul's newest Fleet Sales Customer Service Representative In this position you will work under the direction of the Fleet Sales Manager to help keep the...

  • Customer Support Specialist

    2 weeks ago

    Tempe, Arizona, United States ROAM Adventure Co. Full time

    Customer Support Specialist (Adventure Expert)Tempe, AZ | Full-TimeAbout the RoleWe're looking for a friendly, energetic, and technically minded Customer Support Specialist (Adventure Expert) to join our growing team in Tempe. You'll be on the front lines with our customers—answering calls, chats, and emails, helping dealers with orders, welcoming walk-in...

  • Customer Service Representative

    2 weeks ago

    Tempe, Arizona, United States Collins Comfort Masters Full time

    OverviewEarn on average $23-30/hour as an Inbound Customer Service Rep with Collins ComfortJoin our vibrant team and elevate your career to new heights Experience clear career progression, personalized training, ongoing education opportunities, competitive pay and benefits, unwavering leadership support, and the backing of a reputable company with almost...