Customer Account Representative

4 days ago

Philadelphia, Pennsylvania, United States Alphabe Insight Inc Full time $57,000 - $63,000
Company Description

About Us

At GG Media, we believe in the power of communication, innovation, and authentic connections. As a dynamic organization dedicated to delivering strategic marketing and media solutions, we empower brands to stand out and engage effectively with their audiences. Our team thrives in a collaborative environment where fresh ideas and professional growth go hand in hand.

Job Description

Job Description

We are seeking a Customer Account Representative to join our growing team in Philadelphia. The ideal candidate will be responsible for maintaining and strengthening relationships with clients, ensuring their satisfaction, and supporting them with tailored solutions that align with their goals. This role offers a dynamic work environment where initiative and attention to detail are key.

Responsibilities

  • Serve as the main point of contact for assigned client accounts.

  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.

  • Develop and maintain strong relationships with clients to ensure long-term satisfaction.

  • Coordinate with internal departments to ensure accurate and timely delivery of services.

  • Prepare reports, analyze account data, and identify opportunities for growth or improvement.

  • Support the sales and operations teams with client communications and administrative tasks.

Qualifications

Qualifications

  • Strong communication and interpersonal skills.

  • Excellent organizational abilities with keen attention to detail.

  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM tools.

  • Positive attitude, professionalism, and a proactive mindset.

Additional Information

Benefits

  • Competitive annual salary ($57,000 - $63,000).

  • Opportunities for professional growth and advancement within the company.

  • Comprehensive training and continuous support.

  • Collaborative and motivating work culture.

  • Paid time off and performance-based incentives.

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