Deskside Support Technician

5 hours ago

Washington, Washington, D.C., United States Catapult Federal Services Full time

Location:
Washington, DC (100% On-Site; will transition to Merrifield, VA)

Clearance Required:
Active Public Trust Clearance (required)

Hours:
40 hours/week (no OT expected)

Position Summary

We are seeking an experienced Deskside Support Technician to provide Tier II support for a federal customer in the Washington, DC area. This role supports end users across multiple buildings and requires excellent customer service skills, technical troubleshooting abilities, and the discipline to work independently while keeping all assigned tickets up to date.

This position delivers high-quality, white-glove IT support to users, including senior leadership, ensuring timely resolution of incidents, requests, and onsite technical issues.

Responsibilities

  • Provide deskside support for users based on dispatched tickets or onsite requests.
  • Perform break/fix troubleshooting on government-issued laptops and desktops (e.g., replacing batteries, hard drives, etc.).
  • Install specialty software not packaged for automated deployment.
  • Remove devices from the network when directed by security teams.
  • Diagnose and resolve issues with printers, including toner replacement.
  • Support occasional "white glove" needs for senior staff, ensuring timely professional support.
  • Update and maintain ITSM tickets according to service-level expectations.
  • Work effectively across multiple building locations without direct supervision.
  • Deliver clear communication and exceptional customer service to end users.

Required Qualifications

  • High school diploma and
    5+ years of relevant IT experience
    .
  • Active Public Trust
    Clearance
    with ability to maintain it.
  • Hands-on Tier II support experience in a Windows-based office environment.
  • Strong customer service mindset and professional communication skills.
  • Experience using an ITSM ticketing system.
  • Ability to work independently, prioritize workload, and resolve issues efficiently.

Preferred Qualifications

  • Experience supporting Department of Justice environments or components.

Work Environment

  • Office-based IT support across multiple buildings in Washington, DC.
  • May occasionally support senior leadership requiring expedited and professional service.
  • All work tracked through ITSM with performance measured by SLAs and ticket quality.

  • Deskside Support Technician

    18 hours ago

    Washington, Washington, D.C., United States Sebenza Full time

     Sebenza LLC is a woman owned small business operating out of Tysons' Corner VA. We currently have an opening for a Systems Administrator to support our client in the DMV area.  We currently have an opening for a Desktop Engineer to support our contract in Washington, DC.The following are the required tasks that are expected for this position; other...

  • Deskside Support Manager

    7 days ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time

    *Job Description:Type of Requisition:*Regular*Clearance Level Must Currently Possess:*Interim Secret*Clearance Level Must Be Able To Obtain:*Top Secret*Public Trust/Other Required:*None*Job Family:*IT Infrastructure and Operations*Skills:Job Qualifications:*Continuous Improvement, Cost Effectiveness Analysis, Information Technology Infrastructure Library...

  • Desktop Support Technician

    8 hours ago

    Washington, Washington, D.C., United States pro IT Full time

    Job Title/Role : IT Deskside Support TechnicianLocations: Washington, DCDuration: 6+ Months ContractNeed Public Trust to startThe program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.The...

  • IT Support Technician

    2 days ago

    Washington, Washington, D.C., United States BDR Solutions Full time

    BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments.BDR is seeking an IT...

  • desktop support

    4 days ago

    Washington, Washington, D.C., United States Artech Information System Full time

    Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution...

  • Desktop Support Technician DC Metro Area

    2 weeks ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time $33 - $44

    Type of Requisition:RegularClearance Level Must Currently Possess:OtherClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:BI Full 6C (T4)Job Family:Technical Support ServicesJob Qualifications:Skills:Desktop Computers, Laptops, Remote Support, Technical Support, TroubleshootingCertifications:NoneExperience:8 + years of related...

  • Service Desk Operations Manager

    1 week ago

    Washington, Washington, D.C., United States HumanTouch LLC Full time

    This role supports an IT Service Desk at a U.S. federal government organization. The Operations Manager is a full-time, on-site position, managing the Service Desk and Service Desk personnel.The Operations Manager:Serve as the primary on-site liaison with the COR or designee(s) to ensure alignment with contract and client objectives.Provide direct...

  • Deskside Support Specialist Journeyman DC

    5 days ago

    Washington, Washington, D.C., United States AHU Technologies Full time

    Responsibilities:  Responds to and diagnoses problems through discussion with users.Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.Supervises operation of help desk and serves as focal point for customer concerns.Provides support to end users on a variety...

  • Field Support Analyst with Security Clearance

    2 days ago

    Washington, Washington, D.C., United States ClearanceJobs Full time

    Field Support Analyst - Washington DCClearance-TS/SCIOnsite roleTravel- up to 25% CONUS/OCONUSRequired Experience: 1-6 years of Palantir experiencePreferred: Cyber military background or experience supporting CYBERCOM missions is a plusSalary: $90-110kNotes: The work hours expectation for this role is forty (40) hours per week, with overtime available upon...

  • IT Support Technician

    2 weeks ago

    Washington, Washington, D.C., United States Addison Group Full time

    Position:IT Support TechnicianLocation:100% Remote - Multiple Shifts - Must work East Coast HoursPay Rate:$14 / hourBenefits:This position is eligible for: Dental, Vision, Medical, 401(k)Our client is looking for multiple IT support technicians to join their team. For submission we will require a typing test, tech quiz and writing prompt. Please apply to...