E-commerce Customer Service Agent

2 days ago

Oklahoma City, Oklahoma, United States Group 1 Automotive Full time $37,440 - $93,600 per year

Overview
Bob Howard Parts Distribution Center
is part of the fast growing Group 1 Automotive , a leader in automotive retail. Established in 2012, we are a solid and growing Multi Channel E-Commerce Automotive OEM business in search of an exceptional E-Commerce Customer Service Representative.

E-Commerce Customer Service Representative will oversee all aspects of customer service, order processing and fulfillment, as well as work alongside the fulfillment team to achieve maximum productivity.

This is a hands on position which may vary in work environment (95% of the work setting is in an air conditioned office). We are a technology based company therefore if you do not thrive with new and changing technology this position is not for you.

Job responsibilities include and are not limited to;

  • Processing all internet orders from our many customers platforms
  • Responding to customer emails in a timely and professional manner
  • Answering all incoming phone calls, processing phone orders and providing customer service resolution
  • Performs quality control checks on all orders fulfilled
  • Handle returns
  • Fraud detection and prevention
  • Taking on related projects assigned by Management and following through accordingly

Job Requirements

  • Excellent written and verbal communication
  • Exceptional organizational skills
  • Proficiency in Microsoft Office with ability to learn new systems and programs quickly

Compensation & Benefits

  • Monday – Friday, 8 am - 5:0 pm, No weekends
  • Air-Conditioned environment
  • Exciting and casual work environment
  • $15.00 to $17.00 per hour

Group 1 Automotive
, a Fortune 250 company, that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend Apply today or refer a qualified friend.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify

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