IT - Specialist, IT Support

4 days ago

New York, New York, United States TileBar Full time

Founded in 2006, Soho Studio/TileBar is a young tile company built in the 21st century, with forward-thinking business practices, which utilize technology and the web to run the most streamlined and efficient company in order to create savings and pass them on to the customer.

IT Support Specialist | NYC Metro Area
Location:
NYC Metro Area

Department:
Information Technology

Salary
: $65,000-$75,000 per year

About The Role
TileBar is looking for an experienced and self-sufficient
IT Support Specialist
to join our growing IT team. This is an exciting opportunity for a hands-on, solutions-driven professional who thrives in a fast-paced environment and can manage IT operations with minimal supervision.

The ideal candidate has
5+ years of IT support experience
in enterprise or mid-sized business environments, with expertise across both
on-premises and cloud-based systems
. You'll play a key role in maintaining and improving our IT infrastructure while supporting employees across multiple platforms.

What You'll Do

  • Act as the primary escalation point for complex IT issues, performing root cause analysis and implementing long-term solutions.
  • Manage employee onboarding and offboarding, ensuring timely provisioning and deprovisioning of accounts, devices, and access rights.
  • Deploy, configure, and secure laptops, mobile devices, hard phones, and peripherals.
  • Configure, administer, and support Microsoft Azure Active Directory, Office 365, and SaaS applications.
  • Troubleshoot and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms.
  • Implement and maintain IT security best practices, including MFA, conditional access, and endpoint protection.
  • Provide technical support for Power BI dashboards and collaborate with business teams on data-driven initiatives.
  • Document processes, create internal knowledge base articles, and contribute to continuous IT process improvement.
  • Partner with cross-functional teams on IT projects, migrations, and new technology rollouts.

What We're Looking For

  • 5+ years of experience in IT support, help desk, or IT operations roles.
  • Proficiency with IT ticketing and project management tools (e.g., Halo, JIRA, ).
  • Strong knowledge of Windows and macOS administration.
  • Solid understanding of networking (TCP/IP, DNS, DHCP, VPN, firewalls).
  • Hands-on experience with Azure AD, Microsoft 365, and SaaS platforms.
  • Familiarity with endpoint security tools, antivirus/EDR platforms, and access control systems.
  • Excellent troubleshooting, communication, and organizational skills.
  • Proven ability to work independently, prioritize effectively, and deliver under tight deadlines.

Why Join TileBar?
At TileBar, we're redefining the tile industry with innovation, creativity, and exceptional service. You'll join a collaborative team that values initiative, embraces technology, and drives impactful change.

At Soho Studio LLC/TileBar, we are committed to fostering a workplace that embraces and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce not only enhances our ability to innovate and succeed but also creates a more enriching and supportive environment for our employees.

Soho Studio LLC/TileBar is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, or veteran status.

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