Information Technology Specialist 4

Description
Duties Description
Under the Direction of a Manager of Information Technology 1, SG-27, within the DOH Dedicated Team, Client Compute services, the Information Technology Specialist 4, SG-25, will be assigned to the Support Desk that directly supports DOH. The incumbent will assist in supporting technology initiatives for the Dedicated Team by providing technical expertise and guidance in all areas of desktop and mobile hardware, Active Directory, Microsoft Technologies, miscellaneous software, general software updates, and management.

Duties will include, but not be limited to, the following:

• Oversee current Dedicated support team, and their staff
• Review and assign tickets within ITSM while ensuring proper incident resolutions and request fulfilments.
• Create and maintain reports to provide Executive type overview of client compute performance.
• Support Dedicated Teams initiatives client compute while utilizing technical expertise in the areas of hardware, software, and firmware. Incumbent must have a strong IT background and will be expected to have advanced technical working knowledge of desktop and mobile operating systems. An acute understanding of application software to include: Microsoft Products, Windows Operating Systems, Active Directory, wired and wireless network connectivity and its application to the business, and video conferencing technology to assist the agency with reporting needs and data gathering.
• Assist in diagnosing/troubleshooting, repairing, configuring, maintaining, deploying and installing desktops, mobile devices, printers and software.
• Assist in managing the enterprise network tools for system administration, network management, configuration management, asset management, etc. and technical expertise in the areas of hardware, software, and firmware
• Assist in configuring, maintaining, deploying, installing, and supporting telecommunication equipment. Understanding of various telecommunication devices and systems such as VOIP, Mobile, Cellular, POTS, etc. will be expected.
• Utilize methodical troubleshooting and investigative processes to resolve unique Level 2, 3 and 4 enterprise issues in helpdesk-based environment.
• Resolve help desk tickets by diagnosing, troubleshooting, referring to specialists, arranging repairs, user education/training, etc. Follow up with users and document activities in the ticketing system
• Establish and maintain a professional working relationship with the user community, co-workers, and management to effectively provide problem resolution services
• Assess users' technology knowledge and provide education related to proper use of enterprise technology and software through documentation/training materials and/or one-on-one instruction.
• Develop and maintain documentation pertaining to operating procedures for new technologies
• 20-30% travel will be required, perform full range of supervisory responsibilities.
• Perform full range of supervisory duties

Qualifications
Minimum Qualifications
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4, SG25 OR in a position at the SG23 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

Additional Comments
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

to permanent non-competitive and the official probationary period will begin.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees' Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.