Maintenance Technician

Summary of Position

The Maintenance Technician position will play a key role in performing the maintenance activities of the hotel. Ensures repair, maintenance, and engineering activities and the preventative maintenance (PM) programs are completed as directed. Supports and/or monitors capital repair and renovation projects as requested by supervisor.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Along with complying with all laws, company policy, brand standards, the following are the Essential Functions of this position:

• This position is empowered to guarantee total guest satisfaction assisting all guest sincerely and courteously. Going the extra mile to ensure total guest satisfaction
• Displays hospitality, professionalism, and projects a favorable image of the company and property to the public at all times.
• Takes pride in representing the company and property professionally with our guests, associates, and vendors.
• Ensures that all transactions with our guests, associates, and vendors are handled in a legal and ethical manner.
• Complies with company, department & brand standards
• Completes training as required by company, property and brand.
• Maintains a clean and neat appearance at all times. A complete uniform (or business attire for non-uniformed associates) must be worn at all times in public areas, including a name tag.

• Must be able to work flexible hours/schedule, including evenings, weekends, and holidays.

• Have a thorough knowledge of emergency procedures.

• Ensures all fire and safety inspections are completed and any discrepancies are
• corrected.
• Responsible for the safety of the building.
• Administers the preventative maintenance program as required, properly completes
• work orders on time.
• Completes training regarding safety, security, department procedures and service
• guidelines. Conducts training of co-workers and subordinates as required.
• Meets with vendors and suppliers to discuss scope of, and products and materials used
• in, repair activities.
• Obtains pricing and bids, or develops cost estimates as directed.
• Maintains and repairs fire and life safety systems, room equipment, HVAC, plumbing,
• and electrical systems, kitchen appliances, refrigeration equipment, pool equipment,
• lighting, laundry equipment and other systems/equipment as directed.
• Monitors tool inventories.
• Maintains working spaces in safe and clean condition.
• Other duties assigned by management.
  Any other duties that are required at the direction of the supervisor.

Supervisory Responsibility

• Engineers

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require occasional lifting of products weighing up to 50 pounds.

Qualifications and/or Experience

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions of this position.

• High School Education or Equivalent preferred
• Two years of college or vocational training in electrical or mechanical engineering or plumbing for hotels
• Six years work experience in facilities, maintenance, plant operations, or engineering services
• Experience in technical crafts (HVAC, electrical, plumbing)
• Specialization in these trades is required
• An ability to advance knowledge in these areas is essential
• Certification and/or License requirement if required by law
• Certified Pool Operator Preferred

Competencies

• Excellent industry reputation and interpersonal communication skills.
• Must have analytical and problem-solving expertise.
• A strong business orientation, capable of and comfortable with operating in an environment that places high expectations on integrity and relationship-building skills.
• A 'roll up the sleeves' leader who is detail-oriented with a strong work ethic.
• Someone creative yet has common sense and is practical in the real world.
• A good communicator, someone who will keep all parties informed in an organized, coherent manner.
• Must have basic mathematical skills and basic calculator skills.
• The capability of building long-term relationships and being part of a rapidly growing business.
• Personal accountability and pride in results will be important for this executive to possess.
• Must have the ability to effectively deal with guests or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate, and providing positive and proactive solutions.
• Must have the ability to examine financial data and ensure accuracy and quality.
• Must be proficient with computers and computer-generated data.

Benefits

• 401(k)
• Dental Insurance
• Disability Insurance
• Paid Time off
• Life Insurance
• Vision Insurance
• Employee Discount

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.