Outreach Specialist

Job Description:

Job Title: Outreach Specialist

Location: Saint Louis, MO

Department: Connection Services

Employment Type: Full-time

Job Summary:
Join our compassionate and collaborative team as an Outreach Specialist, where your work directly transforms lives. This role is ideal for someone driven by purpose, energized by helping others, and passionate about supporting individuals experiencing homelessness, behavioral health challenges, or crisis situations. You'll have the opportunity to improve access to care, build meaningful relationships, promote stability for vulnerable individuals and families, and make a lasting difference in your community. We are looking for someone who is empathetic, adaptable, resourceful, and confident in engaging with diverse populations in both community and field-based settings.

In this role, you will provide outreach, assessment, short-term case management, treatment planning, crisis support, and resource coordination to individuals experiencing homelessness, youth and families in crisis, or adults with recurring emergency room utilization due to unmet behavioral health needs. You will partner with community organizations, hospitals, and internal teams to promote safety, stabilization, and long-term wellness.

This position offers…
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
· Mileage Reimbursement – Company paid for work functions requiring travel
· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
· Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:
· Provide meaningful outreach and engagement to individuals experiencing homelessness, adults with frequent emergency room use, or youth and families in crisis, helping them access needed services and supports
· Build trusting relationships and deliver person-centered care to help individuals identify goals, access treatment, and connect with long-term supports
· Conduct intakes, assessments, and screenings to determine eligibility for services and link individuals to appropriate programs such as CPRC or community support services
· Deliver crisis intervention, stabilization services, and short-term case management as needed
· Offer resource navigation, including support with accessing housing programs, treatment providers, income supports, medications, and basic needs
· Maintain a caseload of program participants, addressing immediate needs and assisting with preparation for longer-term service enrollment
· Document services, outreach efforts, and clinical notes accurately and within required timeframes
· Collaborate with hospitals, community mental health providers, substance use treatment agencies, and partner organizations to ensure continuity of care
· Conduct outreach in community settings such as homeless camps, emergency rooms, homes, and other field-based environments
· Develop individualized treatment or recovery plans and monitor progress toward goals
· Participate in team meetings, supervision, and staff development activities
· Support Youth ERE or Adult ERE functions as applicable, including therapy for youth (if qualified), family sessions, or comprehensive behavioral health assessments
· Maintain electronic medical records and compile reports as required
· Engage in quality assurance processes and training to support program compliance and professional growth

Education, Experience, and/or Credential Qualifications:
· Bachelor's degree in Psychology, Sociology, Social Work, or another related human service field, including a Behavioral Health Support (BHS) degree from an accredited institution
· Advanced knowledge of mental health issues
· Must have a valid driver's license
· Must use personal vehicle for transportation of consumers/clients
· Must have auto liability insurance including uninsured motorist coverage

Additional Qualifications:
· Must be able to pass background checks including criminal record, driving record, abuse/neglect, and fingerprint screening
· Must maintain an acceptable driving record and current auto insurance
· Must be able to read and interpret procedures, safety rules, and technical instructions; write reports; and communicate effectively with residents, staff, families, and community partners
· Ability to perform basic math (addition, subtraction, multiplication, division)
· Ability to follow instructions, multitask, prioritize demands, and remain composed during crises
· Ability to establish effective relationships through phone and in-person interactions

Physical Requirements:
ADA Consideration – Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Requires repetitive movements of hands, fingers, and arms for typing and/or writing. Primarily seated work with occasional walking or standing. Jobs are considered sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

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Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Places for People is a Smoke and Tobacco Free Workplace.