Onsite Service Representative

Job Description
This Onsite customer service representative is dedicated to the GatorCare Health Plan. This position is located at UF Health Professional Park and is onsite with the customer. This position is full time Monday through Friday normal business hours.

Important To Know

• Occasional travel to client sites for meetings, events, and training
• This is a full time position is onsite with the customer Monday – Friday.
• Must reside in Gainesville, FL or surrounding area
• Managing GatorCare member inquires in person, over the phone or through email.

What You Will Be Doing

• Provides ongoing customer support with claims and enrollment.
• Apprises Marketing & Sales team of ongoing service issues and potential problems that could affect the group's renewal.
• Works in conjunction with the group's Account Coordinator to see that any and all issues, procedures, policies and mandates are resolved and communicated in a timely manner
• Maintains a positive professional relationship with the group and all of their employees.
• Provide quality customer service while maintaining trust and building relationships.
• May develop reports and tracking systems for both the account and sales team to analyze and assimilate to improve overall customer satisfaction.
• Can conduct Open Enrollment Meetings
• Can be required to produce educational materials such as Newsletters pertaining to group's benefits.
• Must attend all mandatory training and/or meetings where attendance is required by management.

What Is Required

• 3+ years related work experience, marketing or sales, preferably in the health care arena, and/or demonstrated, successful service experience with thorough knowledge of the health insurance industry & benefits designs required.
• High school diploma or GED
• Three to five years of service, marketing or sales, preferably in the health care arena, and/or demonstrated, successful service experience with thorough knowledge of the health insurance industry & benefits designs required.
• Strong verbal and written communication skills.
• Solid knowledge of necessary systems such as RBMS. Strong product knowledge.
• Experienced in claims processing.
• Strong knowledge of BCBSF procedures and policies.
• Strong interpersonal skills with the ability to build positive professional relationships with both internal & external partners
• Ability to make decisions. Maybe required to do presentations during open enrollment meetings.

What We Prefer

• Possess excellent oral and written communication skills
• Experience in the servicing and/or administrative functions of group health programs is helpful.
• Knowledge of BCBSF's functional and regional areas involved in the delivery of managed care services and programs preferred.
• Must demonstrate a high level of comfort and poise in issue resolution with account administrators and account management.
• Strong interpersonal skills required.
• Demonstrated ability to organize and address complex business issues by utilizing strong problem solving skills.
• Work independently in setting priorities and following through on problem resolution.
• Excellent presentation skills required.
• Bilingual is a plus.
• Incumbent will need to live in the area where the position is housed.

General Physical Demands

• Exerting up to 10 pounds of force occasionally to move objects.
• Jobs are sedentary if traversing activities are required only occasionally.

What We Offer
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available; and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

• Targeted Offer Hourly Pay Range: $23 - $29
• Hourly Pay Range: $23 - $37
• Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.