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Assistant ManagerMonday-Friday 12pm-8pmPosition SummaryDo you want to change lives through making fitness fun? BFIT is committed to meeting clients where they are and connecting them to skilled fitness professionals. Assistant Managers are responsible for supporting all members in championing happier, and healthier lives by building and nurturing relationships. They provide a positive member experience that is educational, supportive, and upholds the integrity of the BFit Brand.All BFIT Team Members must live and work by the BFIT Core ValuesFUN: Smile. Be the best part of someone's dayINTENTIONAL: Make a differenceTEAM: Be a team playerThe Assistant at BFit is highly interactive with members and employees. Primary responsibilities are to provide energy, motivation, leadership, career and educational guidance to all staff, driving revenue and sales and ensuring that the operational standards of the club and member experience are met. The General Manager is expected to interact and offer feedback to staff and directors with the intent of helping the company reach our goals and providing added value to our members and guests.Essential Duties and ResponsibilitiesFront DeskEfficiently run, perform, and maintain all front desk tasks including:Member greetingsMembershipsCleaning/Sanitation task listsShake Bar TasksOther tasks as defined in the Front Desk Job DescriptionAssure each new team member is trained appropriately by following the FD onboarding guidelines and the SOPProvide excellent customer serviceStay engaged on BasecampKnowledge of company events and announcements (stay informed)Interaction with TeamSales and GoalsGenerate sales and assume the lead sales role during shiftRespond to all text messages in GymSales within 24 business hoursIncrease sales by following up on leads through GymSales GymSales calls ideally will be maintained daily, but must be current by Friday of each week. (AM PT Sales position will follow separate guidelines for pt calls)Lead the team in Orientations booked and completed (>35%)Collaborate with the GM to assess areas of improvement for self and team in order to meet goals.Meet sales goals of >65% prime membership for self and team.AdministrativeRespond to members' customer service requests/complaintsSupervise Front Desk and Kids' Klub TeamReview and support staff performance and awareness regarding membership, orientations, and company goals. Report concerns to GMCommunicate important company information to the Front Desk TeamCollaborate with the GM and COO on new hires, disciplinary actions, and terminationsGrow and maintain relationships with prospects, members, and referralsConduct detailed walk-throughs of the club each day ensuring staff adherence to policyMonitor the condition of the facility including cleanliness, general appearance, and equipment maintenance. The AM is responsible for the appearance of the club at all times.Ensure shifts are covered and help oversee FD scheduleOrder supplies weekly and as needed for the club pro-shop/shake inventory and cleaning suppliesConduct monthly inventory audits and end of month reportsManage Locker Audits as neededOther duties as assigned by GMCompensationSalary$500 Monthly bonus potential if goals are metThe duties of the Assistant Manager ensure our clubs operate effectively, efficiently, and with the constant goal of excellent member experience.QualificationsEnthusiastic, energetic, and friendly as well as passionate and knowledgeable about the fitness industryExcellent sales, communication, and customer service skillsProven leadership ability in an educational, fitness, or professional settingAbility to drive sales and hit budgets/goalsPunctual with excellent time management skillsBasic computer skillsSelf-motivated and able to multitask effectively in a fast-paced environmentExceptional ability to work in a team settingDetail-orientedCurrent CPR/AED certificationBachelor's Degree preferredThis job description is not intended to be all-inclusive. It is understood that the employee will also perform reasonable, related duties if requested by immediate supervisor or other management staff.Job Type: Full-timePay: $ $14.50 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offVision insuranceWork Location: In person
