Automotive Service Advisor

5 days ago

Essex, Maryland, United States Charlie & Ray's Auto Repair Full time

Are you a people person with a passion for cars and customer service? Do you want to be part of a true TEAM that promotes a fun yet professional culture? Do you want the option to grow personally and professionally? Charlie & Ray's Auto Repair isn't just about fixing cars, it's about delivering an experience where every client feels like family.

Charlie & Ray's is a locally owned Auto Repair small business located in Essex, Maryland. We are fast-paced, customer-centric, challenging, and GROWING. Our mission is to provide the absolute best auto repair and maintenance experience possible by serving our clients with unparalleled value, quality, integrity and transparency. We value relationships — with our clients, our team, and our community.

With our uncompromising standards for quality, honesty, and value, we need an individual that can fill our hybrid Service Advisor / Client Relations role that can uphold our tradition of representing friendly, honest relationships while providing topnotch customer service. We are proud of being a leader in the automotive industry and we love it If you are ready to make a difference, are dedicated to being the very best you can be, committed to keeping yourself a leader in our industry, are self-motivated and a team player, an outstanding opportunity awaits you.

We are currently seeking a Service Advisor / Customer Care Specialist that is reliable, honest, friendly, helpful, and can work in a fast paced but fun environment. We focus on a positive culture while helping each other grow personally and professionally. Our benefit package includes an hourly rate, paid vacations, personal and sick days, paid holidays, 5-day work weeks with Saturdays and Sundays off Clean and safe work area, Direct deposit paycheck every Friday (just in time for the weekend), room to grow and much more.

Responsibilities

  • Provide exceptional customer support by addressing inquiries related to automotive repair and maintenance.
  • Support Service Advisor and Management Team with parts ordering, Work Order entry, Estimating, and work flow management.
  • Utilize effective communication skills to assist clients and ensure their needs are met.
  • Perform data entry tasks accurately to maintain customer records.
  • Handle outbound calls to follow up on service appointments and gather feedback.
  • Collaborate with team members to enhance client services and improve overall customer satisfaction.

Qualifications

  • Strong communication skills in English, with a focus on customer support and client services
  • Brings a Go Getter / Can Do / Positive Attitude
  • Ability to say "yes" and make things happen
  • Is tech savvy and proficiency in data entry and Microsoft Office applications
  • Experience in automotive repair and maintenance environments preferred, however is not required
  • Excellent phone etiquette and customer service skills
  • Ability to handle cash and perform outbound calling effectively
  • Multilingual or bilingual capabilities are a plus
  • Reliable transportation and commitment
  • Familiarity with call center operations and analysis skills

Our work environment includes:

  • Very customer and client focused
  • Relaxed atmosphere
  • On-the-job training
  • Company perks
  • Safe work environment

Job Type: Full-time

Pay: $ $30.00 per hour

Benefits:

  • 401(k)
  • Health insurance
  • On-the-job training
  • Paid time off
  • Professional development assistance

Experience:

  • Customer service: 1 year (Required)

License/Certification:

  • Driver's License (Required)

Ability to Commute:

  • Essex, MD Required)

Work Location: In person

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