Transformation Enabler Onsite Support

1 week ago


Grand Rapids, Minnesota, United States Tata Consultancy Services Full time

Job Description
Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge.

Providing IT support on client site

Windows OS

Windows Server/AD basic knowledge

Microsoft Office applications (O365)

Basic understanding of network devices (Cisco and HP)

Basic understanding of Network topology (TCP/IP, DNS, WINS)

Experience managing mobile devices.

Experience managing printer support.

Experience of working in an ITIL environment

Basic understanding of first level application support

Strong customer service mindset

Conduct support operations with global team and tools on a day-to-day basis

Willingness to travel, not more than 20% of working time

Excellent interpersonal and communication skills – in verbal and written English.

Experience of IT operations for Factory and Office environment

Base Salary Range: $60,000 - $70,000 per annum

TCS Employee Benefits Summary
Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications:
BACHELOR OF COMPUTER SCIENCE



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