Customer Relations Officer

About Us

As a comprehensive institution of the University System of Georgia, Valdosta State University (VSU) is a welcoming, aware, and vibrant community founded on and dedicated to serving our communities' rich and diverse heritages. Through excellence in teaching, basic and applied research, and service, VSU provides rigorous programs and opportunities that enrich our students, our university, and our region. As such, the VSU mission consists of three interrelated parts that includes a student mission, university mission and regional mission. The university is equally dedicated to the core values of community, including a commitment to practice civility, integrity and citizenship. As members of this community and proud Blazers we strive to uphold these core values for the advancement of the University, as stated in the Blazer Creed and reflected in our commitment to the University System of Georgia's Core Values.

Blazer Creed

Valdosta State University is a learning environment based on trust and mutual respect in which open dialogue, vigorous debate, and the free exchange of ideas are welcome. The University is equally dedicated to the core values of community, including a commitment to practice civility, integrity, and citizenship. As members of this community, and proud Blazers, we will strive to uphold these core values for the advancement of the University.

Civility - A Blazer shows courtesy and compassion as well as respect for the dignity of every human being.

Integrity - Each Blazer is responsible for his or her own actions, and our community is stronger when we contemplate the context of our decisions and uphold the principles of trust and honesty.

Citizenship - Every Blazer has an interest in the well-being of the community, and, therefore, a duty to stay informed, to make positive contributions, and to offer support to those who need help.

As a Blazer, we pledge to uphold the core principles of Civility, Integrity, and Citizenship.

Job Summary

Serves as a liaison between offices, departments and/or institutions and provides customer relationship expertise within targeted areas.

Based on the recent Proclamation: Restriction on Entry of Certain Nonimmigrant Workers (H-1B), VSU will not be sponsoring any new H-1B visa petitions until further notice.

Responsibilities

Typical Allocation of Duties:

Track and maintain customer relationships - 35

Engage in networking, public relations, customer management, and partnership opportunities

Troubleshoot and resolve customer issues or concerns - 25%

Lead in coordinating/developing/managing all aspects of customer support

Oversee the office and handle administrative requests - 20

Perform work with budgets, check requests, supervisor support, etc.

Monitor projects and staff events - 10

Monitor project progress and ensure the appropriate coverage for programs and events

Generate surveys and reports on a periodic basis - 5

Maintain customer records and provide reporting as requested

Supervision - 5

Hire and supervise student employees

Supervisor Expectations:

• Provides prompt and courteous customer service to all patrons seeking assistance via email, in person, and by telephone regarding
• Responds to inquiries and resolves discrepancies; determines appropriate corrective actions with established guidelines and refers for action when appropriate.
• Supervise customer service staff (students) and cashiering functions, card production, and provide customer care
• Procurement and storage of all campus ID card and parking and transportation supplies and equipment
• Assist in executing all opening and closing procedures daily and executing daily closeout process of cash registers, including preparing deposits (to ensure proper segregation of duties)
• Be competent in all aspects of the card and parking and transportation systems and the related equipment including cash registers, software, and printer applications.
• Manage card account activities (FLEX accounts, meal plans, and other card privileges), including providing customer service and data entry
• Manage parking account activities (Citation and permit processing)

Required Qualifications

Required Experience

Bachelor's degree in a related area and three (3) years of related work experience.

Proposed Salary

$50,243

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy and can be found on-line at

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at

Conditions of Employment

Applicants are required to provide:

• professional references with current contact information
• documentation of academic credentials
• employment history

Please note that during the search process, VSU reserves the right to:

• ask candidates who will serve in Positions of Trust to disclose criminal record history during the initial screening process and prior to a conditional offer of employment,
• view social media outlets, and
• remove job postings without additional notification.

Employment is contingent upon:

• successful completion of a background check investigation, including a criminal background check
• reference checks

Employment may also be contingent upon the job-based requirements if applicable for your position:

• satisfactory credit check
• successful completion of a Motor Vehicle Report (MVR)
• pre-employment drug testing
• confirmation of credentials

After initial hiring, employees will be required to successfully complete all of the following training:

• New employee orientation
• VSU's Annual Compliance Training:
• USG Ethics Policy
• Conflict of Interest/Outside Activities Policy
• Drug Free Workplace
• Sexual Misconduct and Title IX
• Family Educational Rights and Privacy Act (FERPA)
• Motor Vehicle Policy
• Workers Compensation (new hires)
• Georgia Open Records Act (new hires)
• USG Cybersecurity Training (required twice yearly)
  • Job-specific training such as: FMLA and Worker¿s Compensation, Budget Manager training, Purchasing Training (ePro & PCard), and Defensive Driving

Equal Employment Opportunity

Valdosta State University is an equal opportunity educational institution. It is not the intent of the institution to discriminate against any applicant for admission or any student or employee of the institution based on the age, sex, race, religion, color, national origin, disability, or sexual orientation of the individual.

Background Check

• Position of Trust + Credit

Accommodations

If you are a qualified individual with a disability, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings, apply for a job on this site, or participate in the search process as a result of your disability. You can request reasonable accommodations by contacting Catherine Wills, in the Office of Human Resources

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