Veterinary Receptionist/Assistant

7 days ago

Canton, Ohio, United States AlterClinic Animal Care Full time $84,480 per year

AlterClinic Animal Care is a High Volume affordable spay/neuter clinic in Canton, OH. We are looking for a Veterinary Receptionist to join our team.

Job Description:

The Veterinary Receptionist is responsible for the daily reception of patients, clients, and visitors. They will greet all guests and clients in a friendly and professional manner.

Job Requirements:

  • We are open Monday - Friday from 7:30 am-5pm. Saturdays 9am - 3pm.
  • Must have excellent customer service skills.
  • Must be able to multitask in a fast-paced environment.
  • Must be able to work with minimal supervision.
  • Must be able to learn basic veterinary medical concepts, including but not limited to, vaccine protocols and anesthetic risks.
  • Must be able to communicate with the public daily in a professional manner.

Job Responsibilities:

  • Maintain and uphold the mission statement of AlterClinic Animal Care.
  • Knowledge and ability to admit and discharge patients, including delivering post-operative instructions in a competent and friendly manner.
  • Provide exceptional customer service including, but not limited to, greeting clients, answering questions, processing patients and their medical records, and handling payments.
  • Know basic veterinary medical concepts.
  • Communicate in an effective and professional manner to clients, coworkers, and supervisors.
  • Follow all written and verbally communicated clinic standard operating procedures.
  • Schedule all appointments efficiently, while being polite and professional.
  • Answer phone calls, which may involve answering questions and screening and scheduling appointments while efficiently navigating a multi-line phone system.
  • Able to triage client questions and direct them towards the proper solution.
  • Able to multitask while maintaining a friendly attitude and confidence to deal with stressful situations.
  • Be familiar with the practice website, to guide clients and enquirers through to relevant sections.
  • Complete all paper forms accurately and fully following proper procedures and protocols.
  • Assist clients in completing appropriate patient forms.
  • Ensure prompt and accurate paperwork procedures are followed each day.
  • Confidently and correctly recommend appropriate services to clients for their pets.
  • Handle incoming and outgoing email.
  • Correctly process cash and credit card payments, including CareCredit payments, with the occasional check payment.
  • Prepare necessary paperwork for next-day clinic operations.
  • Deal with client complaints with empathy, patience, and understanding. Escalate client complaints to the appropriate person where necessary.
  • Communicate and work cohesively and professionally with all other departments.
  • Able to correctly read and interpret veterinary medical records.
  • Able to work shifts as assigned.
  • Maintain general cleanliness of the lobby and front desk space.
  • Remain Health & Safety conscious and actively involved in maintaining a safe work environment.
  • Comply with policies, procedures and code of ethics.
  • Perform any and all other tasks which are assigned by management.
  • Uphold the highest standards of internal and external customer service at all times.

Job Type:

  • Part-time hours per week) - typically 2-3 day work weeks
  • Full-time hours per week) - typically 4 day work weeks

Job Types: Full-time, Part-time

Pay: $ $16.00 per hour

Expected hours: No less than 18 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Experience:

  • Medical receptionist: 1 year (Preferred)

Shift availability:

  • Day Shift (Required)

Work Location: In person

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