Teller - NO Nights or Weekends

Come discover your potential with Central State Bank where you can build your career and future Do you like helping people? Do you enjoy small town living? If so, read on

As a Teller at Central State Bank, this engaging, detail-oriented person will assist customers with service inquiries and perform customer transactions in a friendly, enthusiastic, and accurate way. This role is a great starting point to learn about finance and banking. OR, for candidates with prior teller experience, find yourself challenged while continuing to learn and grow in a new setting.

The incumbent in this role will work onsite 100% of the time at our State Center location.

State Center is 15 minutes from Marshalltown, 15 minutes from Nevada, 20 minutes from Ames, and 45 minutes from downtown Des Moines.

Prior relevant experience will be considered in determining starting pay.

Here's what a typical workday as a Teller looks like:

• Act as the first point of contact for customers and provide a positive customer experience, striving to make each interaction the best experience of the customer's day by greeting them in a courteous manner and providing prompt and efficient service with a high degree of accuracy.
• Conduct regular day-to-day teller service transactions including reconciling and balancing teller drawer, processing mail drops and night depositories, answer questions about customer accounts by phone or in person.
• Investigate discrepancies and make corrections as needed.
• Recognize referral opportunities for additional bank products and other lines of business, referring to other teams as appropriate.
• Build relationships with customers, anticipating their needs, and educate and demonstrate our various products.
• Resolve customer problems and help them understand their options.
• Comply with all applicable policies, procedures, laws and regulations.
• Present a professional appearance as the face of our bank.
• Use the utmost discretion and treat confidential information with the highest respect and integrity.
• Assist with routine tasks from other departments when appropriate.
• Regular and reliable attendance is required for this customer facing position.

Requirements:

To perform the above duties, you will need the following:

• High school degree or equivalent.
• 1 year of experience in providing quality customer service and handling cash, or prior teller experience.
• Internal drive to seek out opportunities to exceed customer expectations.
• Critical thinking and creative problem-solving skills.
• Consistency, efficiency, and accuracy when processing customer transactions. You pay attention to details.
• Ability to work cooperatively with teammates recognizing that you count on each other.
• Maintain composure and manage stressful situations well. You are friendly, approachable, and have a positive attitude no matter the situation.
• Passion for customer service and helping people. You are patient.
• Ability to learn new things quickly.
• Communicate clearly and professionally in person and in writing. You can explain things to just about anyone.
• Working knowledge and use of a personal computer, MS Office tools such as Word and Excel, strong 10-key skills. You are also savvy with technology and quickly learn systems.
• Ability to stand for long periods of time.
• Knowledge of basic math functions.
• Regular attendance. You are on time and recognize you are relied upon to be at work every day.

Stand out if you have:

• Prior experience as a teller, customer service experience and sales experience especially with offering products and services.
• General knowledge of bank products, policies and procedures, and banking principles.
• Some undergraduate college classes.

Family first is our philosophy, and our benefits reflect that. We designed our compensation and benefits package to provide employees and their families with as much choice as possible so that they can have peace of mind.

Here's what we provide:

• Work schedules of 37-40 hrs a week, working 8:00 am to 4:30 pm, Monday through Thursday, 8:00 am to 5:00 pm on Fridays. NO weekends
• A full menu of benefits and services designed to make life better - both at home and at work. Choose from 2 medical plan options, dental, vision and a variety of other benefits. All benefits are available to you the first of the month after hire date.
• 401k plan with employer match, safe harbor contribution and discretionary profit-sharing contribution.
• Selected free bank products and services.
• Generous paid time off benefits.
• On the job training and a variety of job duties and assignments to keep you challenged and engaged every day.
• Fun, team-oriented work environment.

A post-offer, pre-employment background check is required.Central State Bank is an equal opportunity employer of all qualified individuals.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.