Service Center Manager

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

 
Service Center Manager - Reno, NV
 
The Service Center Manager, reporting to the Regional Vice President. Activities and responsibilities of the Service Center Manager include:

• Maintain a safe and productive branch
• Maintain the branch and all branch equipment including cleanliness to achieve 5S compliance
• Provide leadership for all warehouse, VMI program, route delivery, quality, quotations, and customer service operations
• Oversee writing of procedures, training, and audits necessary to maintain effective and efficient operations within the boundaries of corporate policy and all quality systems registrations
• Lead and/or facilitate operational continuous improvement projects to ensure year over year improvements are achieved. Direct divisional project idea generation, project & result planning, tracking, kaizen, etc.
• Make sure that all orders released for shipment are filled on time
• Ensure the quality of our product by adhering the ISO operational procedures
• Supervise all receiving, shipping, and kitting (if applicable) personnel for all shifts
• Consolidate inventory to make efficient use of storage space
• Report all warehouse hours, vacation time, & PTO to HR manager
• Coordinate workload with Sales department for holidays and changes in customer demand
• Assist upper management in developing, interpreting, and implementing company policies and procedures
• Responsible for employee conformance to established practices
• Direct warehousing of goods, equipment, and supplies
• Confer with department heads to ensure coordination of warehouse activities
• Responsible for training new employees
• Develop, track, and report warehouse Key Performance Indicators (KPIs) in staff meetings and as requested
• Coordinate all returns with Purchasing department and QC department
• Maintain and manage order and workflow within ERP
• Manage open order flow 
• Expedite and facilitate special delivery requirements 
• Contract review 
• Provide samples and technical assistance 
• Maintain customer contract database 
• Manage quote process as applicable
• Prepare and submit formal quotation directly to customer or provide to outside sales for presentation to customer 
• Maintain quote log as requested  
• Work with TSM to support and develop assigned customers by seeking new sales opportunities within the account 
• Assist with preparation and presentation, as needed, of account SBR 
• All other duties as assigned.

Professional Experience Requirements
 
Education:

• Bachelor's degree or equivalent work experience

Work Experience: 

• Minimum of three years of operations and/or sales management experience in a supervisory capacity 
• Minimum of three years of experience with VMI, Kanban, or other inventory system requiring a triggered replenishment from a warehouse infrastructure 
• Experience working within an ISO, TS, or equivalent Quality Management System 
• Experience with fasteners and fastener quality standards strongly preferred
• Good Driving Record with Valid Driver's License and ability to Pass Physical Examination Requirements 

Professional Skills:

• Strong understanding of LEAN, DMAIC, PDCA, and Kaizen methodologies 
• Comfortable using Excel and Word at an intermediate level 
• Ability to effectively interact at all levels of customer, supplier, and company organizations 
• Strong communication, problem solving, and organizational skills 
• Ability to handle all essential warehouse duties, including driving a forklift, lifting to 50 lbs., and using a handheld scanner 

Position:  Full-time

Targeted Salary: $90-110K

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

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