Residential Account Manager
2 weeks ago
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Vision insurance
SERVPRO's former Franchise of the Year, Team Wall, is looking for our next great hero
Who are we? Feel free to check us out:
SERVPRO Team Wall is seeking a Residential Account Manager (RAM) to manage residential mitigation and construction projects from lead to close. This role focuses on delivering concierge-level service by guiding customers through estimates, contracts, project updates, and final closeout.
As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Compensation: Opportunity for $80,000 (base salary + commission)
Key Responsibilities:
- Convert residential leads into signed contracts
- Serve as the main point of contact for customers, adjusters, and internal teams
- Deliver and explain estimates, follow up with customers, and close sales
- Provide regular project updates and ensure top-tier customer experience
- Support invoicing, collections, and documentation as needed
- Collaborate daily with Operations, Estimating, and Intake teams
- Strong communication, presentation, and organizational skills
- Ability to balance customer needs with internal processes
- Knowledge of restoration, insurance, or construction industries a plus
- Solution-driven mindset with patience, urgency, and professionalism
- Ability to attend daily/weekly team meetings and occasional travel
Company Benefits:
- 401k +matching
- Medical/Dental/Vision
- Generous PTO policy
- Training & Development
Picture yourself here fulfilling your potential.
At SERVPRO, you can make a positive difference in people's lives each and every day We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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