Sr. Product Manager, Loyalty
3 days ago
We are seeking an experienced
Sr. Product Manager, Loyalty
to lead and evolve our Loyalty ecosystem across in-store and digital experiences. This role owns the product vision, strategy, roadmap, and execution for client's offerings, including the
Beauty Insider Program, Challenges/Games, Loyalty Partnerships, and Credit Card
.
You will drive products end-to-end—from discovery through launch—partnering closely with
Marketing, Engineering, Design, Ecommerce, and Retail Operations
to deliver engaging, data-driven customer experiences that increase acquisition, retention, and engagement. The ideal candidate brings strong e-commerce or retail product management experience, a passion for customer-centric design, and the ability to thrive in a fast-paced, collaborative environment.
Key Responsibilities
- Define and execute product vision, strategy, and roadmap for Loyalty experiences
- Own features from concept to launch, including requirements, KPIs, implementation, and go-to-market
- Partner with Marketing to optimize customer lifecycle tools and engagement strategies
- Collaborate cross-functionally to deliver seamless online and in-store experiences
- Analyze customer data, market trends, and competitors to inform decisions
- Advocate for product value and present clearly to stakeholders and executives
- Lead agile delivery, manage sprints, and remove blockers to ensure on-time launches
Required Experience & Skills
- 5+ years of Product Management in
e-commerce, retail, or transaction-based
products - Proven success launching customer-facing web and mobile products; Loyalty experience preferred
- Strong expertise in Agile/Scrum, Jira, and KPI-driven product development
- Experience leveraging
AI solutions
for product or process automation - Solid technical understanding of APIs, web services, and modern platforms
- Strong analytical, communication, and stakeholder management skills
- Ability to manage multiple priorities and lead cross-functional teams
- BA/BS required; MBA a plus
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