Sales and Service Specialist

2 weeks ago

Norfolk, Virginia, United States Hertz Full time
Responsibilities:
The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.
  • Ensure optimal operational efficacies to provide customers the best rental car experience.
  • Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
  • Assist customers with various post rental inquiries that involve the rental and billing process.
  • Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
  • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
  • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
  • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
  • Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Wages: $17.00/hr.

Professional Experience:
  • Ability to work in a fast-paced environment with a variety of tasks.
  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
  • Previous customer service.
  • Strong time management and organizational skills are required.
  • Computer literate and detailed orientated.
  • Must have a valid driver's license with an acceptable driving record

Knowledge:
  • Customer service resolution practices.
  • Excellent communication techniques.
  • Sales Management/Coaching ability.
  Skills:
  • Demonstrate good written and oral communication skills.
  • Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
  • Demonstrate professionalism and interpersonal skills.
  • Show a high level of ownership, accountability and initiative.
  • Proven experience of working well within a team.
  • Ability to work flexible shifts including weekends and holidays; and work overtime as required.
  • Willing to work outdoors during all weather conditions.
  • Assist with special administrative projects when needed.
  • Ability to stand for long periods of time.
  • Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

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