Forward Deployed Engineer

7 days ago

San Francisco, California, United States BackOps-AI Full time
ABOUT BACKOPS AI BackOps AI transforms supply-chain operations with agentic AI that automates complex workflows, freeing teams to focus on what matters most. Headquartered in the San Francisco Bay Area, we foster a culture of innovation, ownership, and measurable impact.
ROLE OVERVIEW The Forward Deployed Engineer (FDE) is the technical bridge between BackOps and its customers, making sure our platform integrates seamlessly into their environments. This role combines deep technical expertise with a customer-focused mindset to deliver scalable, reliable, and repeatable integration solutions. FDEs thrive where engineering, product, and customer success meet, turning customer needs into robust technical outcomes while helping shape the future of BackOps' integration platform.
KEY RESPONSIBILITIESBuild and maintain integrations: Implement new integrations with customer systems and ensure existing ones remain reliable.Productize repeatable patterns: Turn bespoke customer integrations into reusable, configurable solutions that accelerate future deployments.Support deployments: Partner with Agent PMs during customer onboarding to scope, configure, and validate integrationsContribute to roadmap: Surface insights from customer work to inform how BackOps should evolve its integration platform.Documentation & knowledge sharing: Create clear internal docs and playbooks so future integrations can be delivered faster.
WHAT WE'RE LOOKING FOR5+ years of experience in integrations, solutions engineering, or backend/API-focused roles (ideally in B2B SaaS).Strong technical skills with APIs, webhooks, and authentication standards (OAuth, SAML, etc.).Hands-on experience integrating with SaaS platforms.A track record of building integrations from scratch and making them production-ready.Comfort balancing customer-specific problem solving with building towards scalable, reusable solutions.Strong communication skills and a collaborative mindset—able to work closely with PMs, engineers, and customer stakeholders.Ability to thrive in a fast-paced, high-growth startup environment.
WHAT WE OFFERCompetitive equity packages so you share in our upside.Tight feedback loops with founders and senior leaders—see your work drive real-world results.Work with seasoned operators and AI experts who value open dialogue and initiative.Hybrid setup with a core Bay Area presence plus remote flexibility.
Ready to build interfaces that redefine supply-chain operations? Apply today and help shape the future of Supply Chain AI at BackOps AI.

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