Customer Service Representative

5 minutes ago

Charlotte, North Carolina, United States GALLERIA FURNITURE Full time

Overview

Join our dynamic team as a Customer Service Representative and become the vital link between our company and valued clients. In this energetic role, you will deliver exceptional customer support, foster positive relationships, and ensure client satisfaction across diverse communication channels. Your enthusiasm and proactive approach will help create memorable experiences for our customers, driving loyalty and success for our organization. We are committed to providing a paid opportunity where your communication skills and problem-solving abilities can truly shine.

Duties

  • Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and courteous communication.
  • Assist clients with product or service information, troubleshooting issues, and resolving complaints efficiently to maximize satisfaction.
  • Conduct outbound calling campaigns to follow up on customer requests, gather feedback, or promote new offerings.
  • Maintain accurate records of customer interactions through data entry in our CRM system, ensuring all information is up-to-date.
  • Handle cash transactions and process payments accurately when required, demonstrating attention to detail.
  • Collaborate with team members to share insights, improve service processes, and enhance overall client experiences.
  • Demonstrate excellent phone etiquette and active listening skills to understand customer needs thoroughly.
  • Managing delivery times and dates for customers and working along side the warehouse team members to ensure deliveries go out in a timely manner.

Skills

  • Previous Customer Service Experience
  • Multilingual abilities are highly valued to serve a diverse client base effectively.
  • Strong sales aptitude to identify opportunities for additional support or product recommendations.
  • Bilingual proficiency in English and other languages enhances communication with a broader audience.
  • Exceptional customer support skills combined with excellent communication skills across various platforms.
  • Proficiency in Microsoft Office Suite (Word, Excel) and general computer literacy for efficient data management.
  • Experience with call center operations, outbound calling, and handling high-volume inquiries is preferred.
  • Strong analysis skills to assess customer issues quickly and determine appropriate solutions.
  • Basic cash handling experience along with accurate typing skills for swift data entry. Embark on a rewarding career where your enthusiasm fuels positive interactions We value energetic individuals eager to make a difference through outstanding client service while developing essential skills in a supportive environment.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 39 per week

Work Location: In person

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