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Full Time Customer Service Representative

3 weeks ago

Goodyear, Arizona, United States Enterprise Mobility Full time
Overview

Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.

This is a FULL-TIME position (40 hours per week) that pays $17.00 / hour

Benefits: a regular weekly schedule, medical benefits, dental benefits, vision benefits, 401k match, profit sharing, paid time off, car rental and car purchase discounts, and a fun and friendly place to work

Apart from religious observation, must be able to work the following schedule:

  • Sunday 8:00am-2:30pm, Monday 7:00am-6:30pm, Tuesday 7:00am-6:30pm, Wednesday 7:00am-12:30pm, Thursday 7:00am-12:30pm
  • Wednesday 10:00am-6:30pm, Thursday 7:00am-6:30pm, Friday 7:00am-6:30pm, Saturday 7:30am-3:00pm
  • Thursday 12:00pm-6:30pm, Friday 7:00am-6:30pm, Saturday 7:30am-3:00pm, Sunday 8:00am-2:30pm, Monday 9:00am-6:30pm

Job location: 13740 W Van Buren St, Goodyear, AZ 85338

Responsibilities
  • Meet and greet customers in a friendly and timely manner
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years of age
  • Must have at least 1 year prior customer service experience
  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future