Senior Premium Audit Specialist

Job Description
Senior Premium Audit Specialist – Dallas, Texas | Open to All Locations (Work From Home)
Chubb is seeking a Senior Premium Audit Specialist with extensive experience in Workers' Compensation audits for Professional Employer Organization (PEO) program accounts. This role involves significant data management and analysis, as well as collaboration with managing general agents (MGAs) and PEO business partners to complete large program business audits within Chubb's PEO Programs Center.

This position is primarily remote, with occasional travel (less than 5%) for client meetings and initial training.

Key Objective
The Senior Premium Audit Specialist is responsible for the timely and accurate servicing of classification and audit-related operations for assigned Chubb PEO programs. This role involves hands-on work with incoming data and consulting with internal and external clients to support ongoing efforts to improve business processes and ensure compliance with state and bureau requirements.

Major Duties And Responsibilities

• Provide support for Chubb's PEO Programs Center to ensure policies, premium audits, and associated data are technically accurate and compliant with manual rules, Chubb Corporate Policies and Procedures, and sound premium audit practices.
• Ensure all premium audits on PEO policies are completed in a timely and accurate manner through data analysis, risk review, audit oversight, ongoing evaluation of client data, MGA partner processing, and potential outside audit vendor work.
• Assist the Premium Audit Manager in establishing, documenting, and implementing cost-effective and efficient business processes and procedures with robust controls.
• Ensure Bureau Test Audit standards are met or exceeded. Collaborate with Regulatory Compliance, Claims, Unit Statistical Reporting, and other departments to meet overall bureau requirements.
• Compile, validate, review, and reconcile all program audit data, including thousands of individual workers' compensation policies and claims review, in accordance with established procedures.
• Consistently review and analyze PEO monthly data to identify and select client companies for formal review and/or interim test audits for assigned PEO accounts.
• Conduct interim test audits and formal reviews of PEO client companies to ensure accurate classification and calculation of excluded exposures, maintaining digital records and documentation as required.
• Coordinate and oversee policy audit processing into Chubb's WC System via MGA partners, reconciling data to ensure accuracy.
• Provide ongoing support and monitoring of assigned PEO audit department issues or procedures to ensure appropriate handling of classification and exposure issues.
• Assist underwriters in assigning classifications for prospective PEO client companies to ensure proper classification of employees at inception.
• Develop and maintain positive working relationships and demonstrate the ability to work collaboratively with internal partners (Regulatory Compliance, Unit Statistical, Financial Operations, business unit leaders, etc.) and external partners (PEO clients, MGA partners, TPA partners, etc.) to effectively develop and implement process workflow changes and enhancements.

Qualifications
Required Skills

• Proficiency in analyzing electronic payroll information, primarily in spreadsheet format.
• Comprehensive knowledge of Workers' Compensation statutory rules and requirements, classification use, and resources across all 50 states. Additional consideration given for extensive California WCIRB experience.
• Familiarity with accounting records and bookkeeping methods.
• Intermediate to advanced expertise in Microsoft Excel, including pivot tables, formulas (relative and absolute), VLOOKUP, ranges, and more for compiling, analyzing, and manipulating large volumes of data.
• Strong attention to detail and follow-through.
• Excellent interpersonal and verbal communication skills, including conflict avoidance, de-escalation, and resolution, as well as the ability to quickly build relationships and effectively communicate goals and procedures to clients and partners at all professional levels.
• Excellent time management skills to handle day-to-day tasks and the ability to reassess and reprioritize workload as needed.
• Self-discipline to work independently with minimal supervision, while keeping relevant parties informed.
• Initiative and self-motivation to consistently manage multiple unrelated daily tasks with fewer short-range deadlines and more critical long-range deadlines.
• Ability to work both independently and collaboratively as part of a specialized business unit.
• Consistently interact with others in a positive, respectful, and professional manner.
• Commitment to upholding the highest ethical standards in all job responsibilities.
• Ability to execute plans effectively, drive for results, and take accountability for outcomes.
• Perseverance in challenging situations and the ability to capitalize on opportunities.

Experience And Education

• Experience and/or considerable familiarity with Professional Employer Organization operations strongly desired.
• Experience with California WCIRB Premium Audit Accuracy Program (PAAP), also known as the CA Test Audit Program.
• Successful completion of a college-level curriculum or equivalent experience; professional insurance designations are a plus.
• Demonstrated Workers' Compensation premium audit competence, with a minimum of 8 years of experience, including at least 2 years focused on California risks requiring interpretation and application of WCIRB manual rules and test audit procedures.
• Proficiency in Microsoft Office Suite and other business-related software applications.

About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.