Senior Manager of Software Engineering – Cloud Platform

Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.

As a Senior Manager of Software Engineering at JPMorgan Chase within the Payments, Proprietary Wallets, and Lending Innovation organization, you will drive the strategic design, delivery, and optimization of market-leading technology solutions across multiple business domains. You will provide visionary and operational leadership to global agile engineering teams, ensuring the development of secure, scalable, and resilient platforms that support the firm's mission-critical objectives. Your deep technical expertise, business acumen, and management skills will be instrumental in shaping the future of our technology landscape.

Job responsibilities

• Strategic Platform Architecture & Delivery: Oversee the end-to-end design, development, and deployment of scalable and resilient platform solutions, setting technical direction and standards to ensure secure infrastructure that aligns with organizational objectives and industry best practices.

• Global Team Management & Leadership: Manage and mentor global, cross-functional engineering teams, fostering collaboration across regions and time zones. Drive team performance, engagement, and professional development through effective communication, goal setting, and feedback.

• Platform Engineering Leadership & Innovation: Lead cross-functional teams in building secure, high-quality platform components and automation, fostering a culture of technical excellence, innovation, and continuous improvement across engineering disciplines.

• Platform Architecture & Governance: Develop and maintain comprehensive architecture and design documentation for platform services and infrastructure, ensuring compliance with enterprise standards, regulatory requirements, and platform design constraints.

• Advanced Data Analytics & Visualization: Direct the analysis and synthesis of large, diverse data sets to generate actionable insights, visualizations, and reporting that inform strategic decision-making and drive operational excellence.

• System Optimization & Risk Mitigation: Proactively identify and address systemic issues, hidden risks, and patterns in data, leveraging insights to enhance coding hygiene, system architecture, and application resiliency.

• Technology Strategy & Community Engagement: Champion the adoption of emerging technologies and best practices, contributing to internal communities of practice and representing the firm at industry events and forums.

• Management & Operational Excellence: Oversee resource allocation, budgeting, and project prioritization to ensure optimal team performance and delivery. Implement effective processes for performance management, succession planning, and talent retention. Resolve conflicts, manage change, and drive organizational alignment with strategic objectives.

• Talent Development & Inclusive Leadership: Cultivate a high-performing, diverse engineering team by mentoring, coaching, and promoting a culture of inclusion, respect, and opportunity.

Required Qualifications, Capabilities, and Skills

• Formal training or certification in software engineering concepts with 5+ years of applied experience, in system architecture, application development, testing, and operational stability within large-scale, enterprise environments.

• Proven experience managing and developing global, distributed teams, with strong cross-cultural communication and leadership skills.

• Expert-level proficiency in Python and/or Java, with extensive experience in developing, debugging, and maintaining complex codebases and database querying languages.

• Deep expertise in SQL and NoSQL databases, data lakes, and AWS S3, with a proven ability to architect and implement scalable, secure data storage solutions.

• Demonstrated success in deploying and managing enterprise applications using AWS services such as EMR, EKS/ECS, EC2, Event Bus, and S3.

• Mastery of enterprise monitoring and logging tools, including Splunk, Elastic Search, Dynatrace, AppDynamics, Grafana, CloudWatch, and Datadog, with a focus on proactive system health and performance management.

• Advanced experience in designing and implementing Continuous Integration and Continuous Deployment pipelines using Jenkins, Spinnaker, and related automation tools.

• In-depth understanding of the full software development lifecycle, agile methodologies, application resiliency, and security principles, with a track record of delivering secure, reliable solutions.

• Demonstrated leadership in technical domains such as cloud computing, artificial intelligence, machine learning, and mobile technologies, with the ability to translate business needs into innovative technology solutions.

• Strong organizational, budgeting, resource allocation, and conflict resolution skills; experience in performance management and talent retention.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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