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REFERRAL COORDINATOR LEAD

11 hours ago

Roanoke, Virginia, United States Carilion Clinic Full time
Employment Status:

Full time

Shift:

Day (United States of America)

Facility:

2001 Crystal Spring Ave - Roanoke

Requisition Number:

R156810 REFERRAL COORDINATOR LEAD - Cardiology Clinic (Open)

How You'll Help Transform Healthcare:

Serves as a Lead for other Patient Referral Navigators. Serves as back-up to the Patient Representatives. Performs additional functions related to front office operations to meet specific needs of the Carilion Clinic Medical Office Building. Serves as a resource person for patient, physician, office staff, various facilities, service lines, and outside agencies utilizing effective communication, courtesy, confidentiality and professionalism in all interactions. Makes appropriate decisions, reasoning, and problem solving to solve more complex problems.

  • Ensures all referral requests are scheduled timely and in accordance with established procedures. Includes the scheduling of patient visits, testing, procedures and surgeries.
  • Maintains thorough knowledge of clinical information system(s) for patient scheduling, registration, and reporting functions.
  • Ensures all insurance, demographic, and eligibility information is obtained and entered into the appropriate system(s) accurately and in accordance with established procedures.
  • Provides the highest level of customer service to patients, visitors, clinical staff and fellow employees. Adheres to customer service policies and standards as set forth by management at all times.
  • Verifies referral and authorization requirements are met according to insurance and policy standards. Completes referral process within required timeframe and resolves billing inquiry questions effectively.
  • Provides support to the front office staff and assists with work queues and other assignments as needed. Performs other tasks related to the front office workflow and participates in special department projects as assigned by the Site Manager/Director.
  • Provides patients and visitors with directions to other facilities and offices as needed.
  • Serves as a technical lead for the Patient Referral Navigators. Assists in training and performance management of staff.
What We Require:

Education: High school diploma or equivalent required. Course work in Medical Terminology required at time of hire or complete course within 3 months of hire.

Experience: Three years of prior medical office experience required.

Other Minimum Qualifications: Customer driven. Demonstrates a positive demeanor, good verbal and written communication skills, and a professional appearance and approach. Demonstrates excellent communication and interpersonal skills with all clinical staff, patients and visitors.Proficiency in utilizing computer programs such as electronic medical records, word processing and spreadsheets. Strong grammar, spelling and punctuation skills required. Effective problem solving skills and ability to interpret and make decision based on established guidelines. Knowledge of medical terminology, office procedures and equipment. Posses the ability to multi task and handle stressful or difficult situations with professionalism.

Recruiter:

HAYLEY OHL

Recruiter Email:

For more information, contact the HR Service Center at

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at , 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify:

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. T hat's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

  • Comprehensive Medical, Dental, & Vision Benefits
  • Employer Funded Pension Plan, vested after five years (Voluntary 403B)
  • Paid Time Off (accrued from day one)
  • Onsite fitness studios and discounts to our Carilion Wellness centers
  • Access to our health and wellness app, Virgin Pulse
  • Discounts on childcare
  • Continued education and training