quality assurance coordinator

ARIZONA DEPARTMENT OF CORRECTIONS,

REHABILITATION & REENTRY

Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements.

The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.

QUALITY ASSURANCE COORDINATOR

(Program Evaluation Specialist)

Job Location:

Address:

HEALTH CARE SERVICES

801 East Jefferson Street

Phoenix, Arizona 85034

Posting Details:

Salary: $70,200.00

Grade: 23

Closing Date: 12/03/2025

Job Summary:

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is looking for an experienced Quality Assurance Coordinator with a keen eye for detail to audit and review the quality assurance pertaining to the mental health services in our 16 correctional facilities. Under the supervision of the Program Evaluation Administrator, this position ensures the contracted vendor provides appropriate, timely, and professional care to inmates at the assigned state facilities and/or contract private prisons. The Quality Assurance Coordinator provides feedback to the site level administration, and assists in the development of coordination of care.

Job Duties:

• Reviews any mental health records pertaining to mental health services which are provided by the contracted vendors
• Reviews Health Needs Requests forms and appointment schedules to ensure on-site services are timely
• Works collaboratively with Facility and Contract Bed to monitor concerning mental health issues
• Monitors and reviews services for unusual patterns of utilization or denial
• Assess the clinical appropriateness of mental health services to include provider referrals and documentation

-Conducts utilization, reviews, spot checks, and scheduled quality assurance audits to ensure compliance with Federal and State laws and -ADCRR policies and procedures

• Provides feedback and works collaboratively with site level administration to ensure that processes are following policies and procedures
• Completes required reports, conducts research and composes correspondence, attends meetings and trainings as required
• Completes special projects and assignments within established time frames
• Travels on State business
• Performs other duties appropriate to the assignment

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Principles and practice of mental health treatment in a correctional setting
• Quality assurance and utilization review methodology
• Basic procedure analysis and policy development methodology
• Research and patient assessment methodology
• Laws, rules, regulations, policies and procedures pertaining to the assignment
• Computer skills in operating systems

Skill in:

• Assessment, research and analysis
• Interviewing
• Investigative
• Verbal and written communications
• Synthesizing and presenting information in support of project objections
• Organization
• Time management
• Decision making

Ability to:

• Evaluate the effectiveness and appropriateness of healthcare services
• Effectively compose correspondence and reports
• Multi-task
• Conduct research and compose responses to issues/concerns
• Build and maintain effective working relationships with internal and external entities
• Compile information and reports
• Make decisions
• Meet deadlines
• Work Department's standardized databases
• Work in a prison environment

Selective Preference(s):

• Three (3) years experience providing mental treatment services to incarcerated individuals
• Master's Degree or higher in a mental health related field
• Current Arizona License Board of Behavioral Health Examiner
• Certified Correctional Healthcare Professional (CCHP)

Pre-Employment Requirements:

Employment is contingent on the selected applicant passing a background investigation.

In an effort to maintain a safe environment, all employees are required to take a Tuberculosis (TB) test during their New Employee Orientation and every year thereafter.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

We offer an excellent and affordable comprehensive benefits package to meet the needs of our employees:

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS).

Enrollment eligibility will become effective after 27 weeks of employment.

Current ADCRR Employees: Consult with your respective Human Resources Liaison if you are in a different retirement plan than the one indicated above.

Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling Requests should be made as early as possible to allow sufficient time to arrange the accommodation.