Business Analyst

Maya Hotels Support Center | 8632 Wilkinson Blvd. Charlotte, NC 28214

Join Maya Hotels and Take the Next Step in Your Career

Are you a sharp, analytical, and motivated professional looking to take the next step in your career? At Maya Hotels, we are seeking a Business Analyst who is eager to learn, highly skilled in Excel, and excited to support data-driven decision making across our portfolio of hotels. If you enjoy solving problems, uncovering trends, and supporting leadership with meaningful insight, this role is for you  

If you enjoy working with top hospitality brands, this is the opportunity for you

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn Courtyard and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at

What We Offer:

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. 
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with well-respected hotel brands such as Hilton, Marriott and IHG.

Job Description:

Essential Duties and Responsibilities: 

Data Analysis & Reporting

• Gather, analyze, and interpret financial, operational, and market data to support decision-making.
 
• Build and maintain dashboards, reports, and performance summaries for leadership.
 
• Identify trends, variances, and opportunities for improvement across multiple hotel properties.
 
• Manage and analyze large datasets using Excel and other analytical tools.
 
• Produce weekly, monthly, and ad-hoc reports with high accuracy.

Operational & Financial Support

• Assist in evaluating property performance, labor productivity, forecasting, and budgeting.
 
• Support KPI tracking and help refine metrics across the portfolio.
 
• Conduct cost-benefit analyses for operational or capital initiatives.
 
• Collaborate with Accounting, Operations, Revenue Management, and HR to gather and validate data.

Process Improvement & Special Projects

• Help improve reporting processes, automation, and workflows.
 
• Support system upgrades or software implementations requiring data mapping and testing.
 
• Participate in special analytical projects as assigned by leadership.
 
• Provide recommendations that help streamline operations and reduce costs.

Education, Skills and Abilities:

• Education: Associate's degree in business, Finance, Data Analytics, Economics, Hospitality management, or related field preferred.

• Experience: 2+ years as a Business Analyst, Data Analyst, or similar analytical role preferred. Candidates with strong Excell skills and demonstrated analytical aptitude are encouraged to apply.

• Technical Skills: Advanced Microsoft Excel skills (formulas, pivot tables, VLOOKUP/XLOOKUP, charts), familiarity with Google Workspace and reporting tools. Experience with BI tools (Power BI, Tableau) is a plus not required. Willingness to learn new software(s).

• Analytical Mindset: Strong critical thinking, problem-solving, and ability to translate data into insight.

• Attention to Detail: High level of accuracy in data entry, reporting, and analysis.

• Communication & Collaboration: Ability to work effectively with cross-functional teams and present findings clearly, both verbally and in writing. Excellent written and verbal communication skills.

• Eagerness to Learn: Open-minded, adaptable, and comfortable learning new systems, tools, and methodologies.

• Organization & Confidentiality: Ability to prioritize multiple tasks in a fast-paced environment and handle sensitive information with discretion and integrity.

Physical Requirements:

• Ability to sit for extended periods of time. 

• Frequent use of hands for typing, writing, and handling office equipment.

• Occasionally lifting items up to 20lbs.

• Comfortable working in an office setting with extended screen time.

• Occasional travel to hotel properties for meetings or data collection (Valid driver's license preferred).

Ready to Join the Team?

Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.