IT Endpoint System Administrator

2 weeks ago

Cary NC, United States DataStaff, Inc. Full time

DataStaff, Inc
is seeking an
IT Endpoint System Administrator
for a long-term contract opportunity located in
Cary, NC
.

The position reports to the IT Service Delivery Supervisor and requires 100% onsite presence, with no remote work options.

Key Responsibilities

  • Provide front-line IT support for walk-up users with various technology issues
  • Troubleshoot and resolve a wide range of end-user IT problems & application issues
  • Hardware break-fix
  • Troubleshoot network connectivity issues
  • Perform desktop and laptop imaging and deployment
  • Collaborate with Tier 1 Service Desk team and senior administrators
  • Occasional on-call-duty: 1 week a month
  • Provide support for public safety applications such as Computer Aided Dispatching (CAD) suite
  • Other job duties as assigned

Top skills a successful candidate needs to have:

  • Active Directory experience (3-5 years)
  • Microsoft 365 experience (3-5 years)
  • Single Sign-on, Okta if possible (1-2 years)
  • Self-motivating
  • Troubleshooting experience

Technical Requirements

Candidates must be proficient in the following areas:

  • Working knowledge of Microsoft O365 suite (Exchange, Teams, SharePoint)
  • ServiceNow or similar IT service management platforms
  • Working knowledge of Active Directory (user and computer management)
  • Single Sign On (Okta)
  • Troubleshooting legacy applications
  • Basic networking protocols and concepts (e.g., mail delivery, routing, LAN)
  • Windows 10/11 operating systems
  • Occasional support for Apple macOS
  • Strong troubleshooting skills for iOS devices (iPhones, iPads)
  • Mobile device management (Airwatch)
  • Navigating Windows Server Operating Systems (2012–2020) and virtual server environments (Nutanix, VMware)
  • Hardware troubleshooting (desktops, laptops: primarily Lenovo, occasional Dell, Mac)
  • AV equipment support (conference room setups, projectors, Cisco room kits)
  • Skills and Attributes
  • Strong teamwork and collaboration in a small team environment
  • Adaptability to shifting priorities
  • Excellent customer service and troubleshooting skills
  • Confidence in working directly with end-users in-person
  • Excited to learn new technologies and taking on new tasks
  • Self-motivated with strong initiative
  • Ability to manage stress and handle high-pressure situations
  • Good organizational skills and time management
  • Strong written skills for maintaining technical documentation
  • Solid analytical skills

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months

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