Customer Service Professional

Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control

Our Mission is to protect customer's homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket.

Job Type

Full-Time: Non-Exempt

Work Week | Work Hours

Monday – Friday | Call Center Operations Hours: 7:30am – 6:00pm

Specialties / Licenses or Certifications

Certified Customer Service Professional (CCSP)

Customer Service Certifications (CSC)

Our Position

Are you passionate about delivering exceptional customer experiences? Rocket Pest Control is looking for a Customer Service Professional to join our growing team

This role is perfect for someone who thrives in a fast-paced environment, enjoys helping customers, and wants to build a career with advancement opportunities in Sales, Retention, Collections, and more.

Your Rewards

• 8 Company-paid Holidays (Full-Time Only)
• 10 Days of Paid-Time Off (Full-Time Only)
• Company-Paid group life insurance
• Medical, Dental, and Vision plans (Full-Time Only)
• Retirement Plans with Company match including 401k up to 5%
• Employee Assistance Programs

Your Responsibilities

• Answer and manage inbound/outbound customer service-related calls.
• Engage customers to identify needs and provide information on Rocket's products and services.
• Schedule inspections and quality control visits for sales inspectors and technicians.
• Collect payments and resolve billing issues, applying credits/adjustments when appropriate.
• Document all customer interactions accurately in PestPac.
• Support digital communication channels, including responding to customers via text or email.
• Assist Inside Sales team during peak call times.
• Create call-back service accounts and maintain current customer accounts.
• Enter lead information into PestPac and schedule appointments.
• Build strong relationships with branch teams and service professionals.
• Meet or exceed performance metrics and monthly development goals.
• Perform other duties and projects as assigned.

Our Requirements

• High School diploma or equivalent.
• Previous customer service or inside sales experience preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to multitask and navigate multiple systems simultaneously.
• Reliable transportation to and from work.
• Must pass a seven-year criminal background check.

Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know.

Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.