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Information Technology Support Specialist

2 weeks ago

Solon, Ohio, United States Mentis Systems Full time

Role : IT Customer Support

Duration :7+ Months

Location:
Solon, OH 44139

Position Summary:

Responsible for IT customer support for the Solon R&D Site providing technical assistance and effective support related to IT systems such as computer hardware, software, printers, phones, video conferencing and networks.

Primary Responsibilities:


• Provide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues.


• Collaborate with other IT teams to resolve complex technical issues and escalate problems when necessary.


• Collaborate with vendors and third-party service providers to resolve issues and coordinate repairs or replacements.


• Update users on the status of their incident or service request.


• Support initial computer setup for new employees.


• Ensure continuous functionality of IT systems and infrastructure for the site.


• Install, configure, and maintain computer systems, software, and peripherals.


• Maintain phone systems operations (Teams and cell phones).


• Maintain accurate records of hardware and software inventory.


• Ensure the best service for the lowest cost keeping in mind the end user satisfaction.


• Assist with developing IT solutions to assist project teams


• General knowledge is required in specific areas like Server, Network, Database, Application and Workstation.


• Manage small to medium size projects to ensure completion on time and on budget.


• Adhere to IT policies, procedures, and standards, ensuring compliance with regulatory requirements..

Job Qualifications (Minimum Education, Experience, and Knowledge)


• Minimum Associate Degree in Business or Technology related field or IT Certification.


• Minimum 1 year IT/IS experience - hands-on experience with relevant system software to include Microsoft Windows Operating Systems, Active Directory, Microsoft Exchange/Outlook, Microsoft Office, Adobe Connect and Microsoft teams.


• Demonstrated implementation and problem-solving skills.


• Good written & verbal communication skills.


• Good planning and organization skills.


• Experience in Inventory of hardware and software.